Urban Outfitters Assistant Manager

Urban Outfitters•Bellevue, WA

2d•Onsite

About The Position

An Assistant Manager supports the service experience, visual processes, and business operations to create an engaging and inspiring store environment. The role acts with an ownership mindset, collaborates with key partners, and fosters continual team growth and development. The Assistant Manager drives a personalized customer service culture, represents the Urban Outfitters brand, and partners on visual presentation. They help deliver an omnichannel shopping experience, lead and develop the floor team, support recruiting and retention, and assist with daily store operations. The role also helps maintain product presentation, inventory accuracy, safety, and company standards while sharing customer and team insights with store leadership.

Requirements

Passion for the Urban Outfitters brand.
At least 2 years of store leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Drive engaging, efficient, personalized customer experiences and use customer feedback and team insights to improve interactions.
Represent the brand and partner with the Visual Merchandising Manager to create an engaging visual experience for Urban Outfitters customers.
Deliver an omnichannel shopping experience using available service tools, including MPOS, POS, in-store pickup, and curbside pickup.
Lead floor service by driving engagement in each zone, communicating priorities, and guiding the team toward customer experience and store objectives.
Support thorough onboarding and ongoing employee development, and provide timely, specific feedback that promotes accountability.
Support the Store Manager in recruiting, hiring, and retaining a diverse and engaged team; take responsibility for personal development and professional growth.
Participate in daily opening and closing office procedures and other operational tasks.
Collaborate with partners to process shipments, restock, and place products while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Share company information, product knowledge, trends, department priorities, and brand messaging with the team.
Provide customer experience insights and feedback to the Visual Merchandising Manager and Store Manager.
Protect time to discuss direct reports’ personal growth, set goals, deliver feedback, and support team members’ success.