Urban Outfitters Assistant Manager

Urban Outfitters • Nashville, TN

1d • $22 • Onsite

About The Position

The Assistant Manager supports the service experience, visual processes, and business operations to create an engaging and inspiring Urban Outfitters store environment. The role thinks and acts like an owner, collaborates with key partners, and fosters continual growth and development. It is located at 2126 Abbott Martin Rd, Nashville, Tennessee, 37215.

Requirements

• Passion for the Urban Outfitters brand.
• At least 2 years of store leadership experience.
• Strong merchant skills and a history of delivering financial results.
• A proven record of developing talent.
• Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Drive a service culture through engaging, efficient, and personalized experiences; use customer feedback and team insights to improve interactions.
• Represent the brand and partner with the Visual Merchandising Manager to create an engaging visual experience for Urban Outfitters customers.
• Deliver a seamless omnichannel shopping experience using available customer-service tools, including MPOS, POS, in-store pickup, and curbside pickup.
• Lead floor service by driving engagement in each zone, communicating effectively, and guiding the team to prioritize customer experience and store objectives.
• Facilitate thoughtful onboarding and ongoing development for new hires, and provide timely, specific employee feedback that supports accountability.
• Support the Store Manager in recruiting, hiring, and retaining a diverse, engaged team; take responsibility for personal development and professional growth.
• Participate in daily opening and closing office procedures and other operational tasks.
• Collaborate with partners on shipment processing, restocking, product placement, visual standards, and timely, accurate omnichannel order processing.
• Follow safety standards and company policies and procedures, maintain inventory accuracy, and reduce product loss to support store profitability.
• Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
• Ensure company information reaches the team and share product knowledge, trends, department priorities, and brand messaging throughout the day.
• Communicate customer experience insights and feedback to the Visual Merchandising Manager and Store Manager.
• Protect time for growth discussions with direct reports, set goals, deliver feedback, and support team members’ success.

Benefits

• Medical, dental, and vision benefits.
• Paid time off (PTO).
• Employee discounts.
• Retirement savings.
• Additional benefits; availability and eligibility may depend on location and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed