Urban Outfitters Store Manager

Urban Outfitters•Delray Beach, FL

5d•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail experience. The role is responsible for creating an engaging, inspiring environment for customers while developing the team and fostering a culture of excellence, creativity, collaboration, innovation, and trust. The Store Manager represents the Urban Outfitters brand, guides customer experience and visual presentation, manages team development and business operations, and communicates store insights to district and Home Office partners.

Requirements

Passion for the Urban Outfitters brand.
At least 5 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching, counseling, and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the brand and company values, partnering with the Visual Merchandising Manager and Leadership Team to create an engaging visual experience for Urban Outfitters customers.
Lead and support the team in improving the store experience through omnichannel capabilities, merchandising, and displays.
Create a welcoming and inclusive environment and deliver exceptional, genuine, engaging, efficient, and personalized customer experiences; use customer feedback and team insights to improve interactions.
Build a succession plan, recruit and interview talent, and support team retention and internal growth.
Provide timely, specific employee feedback; support onboarding, equitable development paths, and employee engagement.
Inspire teams through empowerment, creativity, empathy, and shared accountability; adapt communication to individuals and leverage their strengths.
Oversee and collaborate with key partners on daily operating procedures, including staff scheduling accuracy and payroll management compliance.
Assess business performance and product sell-through, identify opportunities, and guide the team in making strategic, creative, business-impacting decisions.
Lead timely execution of visual priorities and interpret Home Office visual direction for store structure, displays, merchandising, and outfitting.
Uphold safety standards, inventory accuracy, product-loss reduction, and company policies and procedures to support store profitability.
Promote inclusion by amplifying voices and seeking and advocating for different perspectives.
Use emotional intelligence and team insights to improve and sustain a consistent store environment.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities; ensure important company information reaches all team members.
Protect time with direct reports, set goals, and provide feedback to support personal growth.
Share store and departmental insights about customer experience with the District Manager and Home Office partners, and contribute ideas and store-specific scenarios in company and district forums.