Urban Outfitters Store Manager

Urban Outfitters•Delray Beach, FL

6d•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail experience, creating an engaging and inspiring environment for customers while developing the team and fostering a culture of excellence, creativity, collaboration, innovation, and trust. The position represents the Urban Outfitters brand and works with store leadership and partners to deliver customer experiences, visual presentation, and effective business operations. The Store Manager recruits, develops, and retains a diverse team; provides feedback, onboarding, coaching, and development opportunities; and promotes inclusive communication and accountability. The role oversees operating procedures, scheduling and payroll accuracy and compliance, business and product performance, visual priorities, safety, inventory accuracy, and loss reduction. The position also shares customer and store insights with the District Manager and Home Office partners. The role is based at 306 E Atlantic Ave, Delray Beach, Florida, 33483. The stated pay is USD $65,000 per year. The job posting describes comprehensive benefits, with availability and eligibility potentially dependent on location and employment status.

Requirements

Passion for the Urban Outfitters brand.
At least 5 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching, counseling, and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the brand and partner with the Visual Merchandising Manager and Leadership Team to create an engaging visual experience.
Lead and support the team in improving the store experience through omnichannel capabilities, merchandising, and displays.
Deliver welcoming, inclusive, engaging, efficient, and personalized customer experiences, using customer feedback and team insights to improve interactions.
Build succession plans, recruit and interview talent, and support team retention and internal growth.
Provide timely, specific employee feedback; support onboarding, equitable development paths, and employee engagement.
Empower and inspire team members, tailor communication to individuals, and leverage their strengths.
Oversee and collaborate with partners on daily operating procedures, including assessing staff scheduling and payroll accuracy and compliance.
Assess business and product sell-through, identify opportunities, and guide the team in making strategic, creative, business-impacting decisions.
Lead and collaborate on timely execution of visual priorities, translating Home Office direction into store structure, displays, merchandising, and outfitting.
Maintain safety standards, inventory accuracy, and product-loss reduction, and uphold company policies and procedures.
Promote inclusion and amplify different voices and perspectives.
Use emotional intelligence and team insights to improve team interactions and the store environment.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities; ensure company information reaches all levels of the team.
Protect time with direct reports, set goals, and provide feedback to support personal growth.
Share store and departmental customer-experience insights with the District Manager and Home Office partners, and participate in company and district forums.