Urban Outfitters Assistant Manager

Urban Outfitters•Nashville, TN

4d•Onsite

About The Position

The Assistant Manager supports the service experience, visual processes, and business operations to create an engaging and inspiring store environment. The role thinks and acts like an owner, works collaboratively with key partners, and fosters continual growth and development. The Assistant Manager drives personalized customer service, supports visual merchandising, leads and develops the store team, assists with business operations, and helps maintain company standards and profitability.

Requirements

Passion for the Urban Outfitters brand.
At least 2 years of store leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Drive an engaging, efficient, and personalized service culture; interpret customer feedback and team insights to improve interactions.
Represent the brand and partner with the Visual Merchandising Manager to create an engaging visual experience for Urban Outfitters customers.
Deliver a seamless omnichannel shopping experience using available service tools, including MPOS, POS, in-store pickup, and curbside pickup.
Lead floor service by promoting engagement across zones, communicating effectively, and guiding the team toward customer experience and store objectives.
Facilitate thoughtful onboarding and ongoing team development, and provide timely, specific feedback that supports accountability.
Support the Store Manager in recruiting, hiring, and retaining a diverse and engaged team; take responsibility for personal development.
Participate in opening and closing office procedures and other operational tasks.
Coordinate shipment processing, restocking, and product placement with partners while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Help create an inclusive environment by amplifying voices and seeking and advocating different perspectives.
Ensure important company information reaches the team and share product knowledge, trends, department priorities, and brand messaging.
Communicate customer experience insights and feedback to the Visual Merchandising Manager and Store Manager.
Protect time for growth discussions with direct reports, set goals, deliver feedback, and support team members’ success.