Urban Outfitters Assistant Manager

Urban Outfitters•Burlington, VT

12d•Onsite

About The Position

The Assistant Manager supports the service experience, visual processes, and business operations to create an engaging and inspiring Urban Outfitters store environment. The role thinks and acts like an owner, works collaboratively with key partners, and fosters continual growth and development. It drives a personalized, efficient customer experience; supports visual merchandising and omni-channel service; leads and develops the store team; and helps ensure effective store operations, safety, inventory accuracy, and profitability.

Requirements

Passion for the Urban Outfitters brand.
At least 2 years of store leadership experience.
Strong merchant skills and a history of delivering financial results.
A proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Drive a service culture through engaging, efficient, and personalized customer experiences, using customer feedback and team insights to improve interactions.
Represent the brand and partner with the Visual Merchandising Manager to create an engaging visual experience for Urban Outfitters customers.
Deliver a seamless omni-channel shopping experience by using available customer-service tools, including MPOS, POS, in-store pickup, and curbside pickup.
Lead floor service by driving engagement in each zone, communicating clearly, and guiding the team toward customer experience and store objectives.
Support thoughtful onboarding and ongoing team development, providing timely and specific feedback that promotes accountability.
Support the Store Manager with recruiting, hiring, and retaining a diverse and engaged team, while pursuing personal development.
Participate in daily opening and closing office procedures and other operational tasks.
Work with partners to execute shipment processing, restocking, and product placement in accordance with visual and display standards; ensure omni-channel orders are handled accurately and on time.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Communicate company information, product knowledge, trends, department priorities, and brand messaging to the team.
Share customer experience insights with the Visual Merchandising Manager and Store Manager.
Discuss personal growth with direct reports, set goals, provide feedback, and support team members' success.