Store Manager

Icahn Automotive Group•Chico, CA

13d

About The Position

The Store Manager is responsible for achieving sales goals across service labor, parts, and fleet business while delivering superior customer service through in-store execution of programs, initiatives, and standards. The role is directly responsible for maintaining adequate shop productivity and for recruiting, hiring, developing, and leading service selling and back shop teams. This is a safety-sensitive position. The Store Manager may be assigned additional related responsibilities as needed.

Requirements

High school diploma or equivalent.
One year of experience in an automotive service environment.
Completion of a two-year college or technical program, or one to three years of service industry experience, and at least one year of supervisory experience.
Valid driver's license.
Basic knowledge of mathematical concepts, including arithmetic, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Previous experience acting as a work lead or supervisor.
Ability to exercise judgment and work independently.
Strong customer service skills and ability to handle difficult customer situations.
Comfort using upselling techniques.
Strong cash-handling skills, including use of point-of-sale systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy, and follow-through.
Ability to work days, nights, holidays, and weekends.
Ability to lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods and frequently reach overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate in person, by telephone, or using telecommunications equipment; use a computer to enter and locate information; present information to small and large groups; and visually verify information, often in small print.
Ability to safely operate a motor vehicle.
Ability to work under tight time constraints, handle sensitive data, and multitask to meet deadlines; strong organization, prioritization, time management, and stress-management skills in a fast-paced, deadline-driven environment.

Responsibilities

Direct and evaluate direct and indirect reports in compliance with company policies, procedures, loss prevention, safety and environmental codes, and applicable laws.
Manage associates by assigning, supervising, and appraising work; motivating, rewarding, counseling, and disciplining team members; and addressing complaints and resolving problems.
Oversee store productivity, profitability, work environment, relationships, visual presentation, and operational compliance.
Train and coach service selling associates on the Customer Care Process, Courtesy Vehicle Inspections (CVIs), and store systems.
Maintain optimal staffing and talent levels; regularly source technician and service-selling candidates; and partner in interviewing, hiring, demoting, and promoting candidates.
Monitor shop productivity, workflow, and procedures, emphasizing efficiency, thoroughness, and safety.
Manage day-to-day back shop operations, including ensuring service staff complete CVIs and proper service repairs.
Execute customer service standards and satisfaction programs and ensure equitable resolution of customer complaints.
Follow policies and procedures for cash, credit, check, refund, and return transactions; point-of-sale transactions; inventory integrity; reverse logistics; parts procurement for resale; and vendor payments.
Partner with the Fleet business team to maintain and develop Fleet service customer relationships.
Advise associates, technicians, and customers on tires, parts, and service programs.
Communicate effectively with store associates, managers, and customers.
Serve as key holder and perform basic and detailed opening and closing responsibilities.
Perform other duties as assigned.