H&M Store Manager - Fayette Mall

H&M•Lexington, KY

About The Position

The Store Manager is responsible for the complete omni customer experience and the store’s visual and commercial standards, in line with store format, global guidelines, and regional strategies. The role leads the full store team, builds an inclusive and collaborative culture, and uses awareness of the store’s strengths, opportunities, and competitors to improve performance. The Store Manager analyzes sales and budgets, develops plans to optimize results and profits, oversees talent and performance management, and ensures retail operations, customer service, and store routines meet company standards. The role also ensures effective product and fashion presentation, stock availability, garment care, fitting-room and checkout routines, and use of in-store omni services and technology. It includes responsibility for team planning and scheduling, communication, store security and legal compliance, and cost-efficient store maintenance.

Requirements

Relevant experience working in a leadership position.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Strong leadership skills and confidence in coaching and developing teams.
Ambition and effective communication skills.
Ability to analyze and solve problems, work with numbers, and manage statistics.

Responsibilities

Lead the total omni customer experience and maintain visual and commercial standards in line with store format, global guidelines, and regional strategies.
Represent the H&M brand positively and ensure the team provides personal customer service, fashion guidance, and active product selling.
Analyze sales and budget goals, create plans to optimize results and profits, and schedule to budgeted hours in line with sales and commercial activity.
Ensure teams promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Maintain awareness of store strengths, opportunities, competitors, local customers, and fashion trends; identify and act on commercial opportunities.
Ensure correct fitting-room, checkout, transaction, return, and exchange routines.
Manage store maintenance cost-efficiently and ensure administrative routines for people and operations are completed correctly.
Recruit, onboard, upskill, develop, and retain store talent; manage performance evaluations and succession planning.
Collaborate with the Area team and store leadership team, communicate professionally, and keep colleagues informed, motivated, and inspired through regular meetings.
Plan and schedule the team and ensure procedures, routines, security, and legal requirements are followed throughout the store.
Participate in relevant onboarding, introduction, training, and development processes.
Maintain a clean, tidy sales floor and back of house, and ensure high-quality visual and commercial product presentation and garment care.
Ensure good stock levels and provide allocation input to relevant area or sales-market colleagues.
Support daily store opening and closing routines and processes.
Ensure the garment cycle, delivery, product presentation, fitting-room routines, and use of provided tools and technology meet standards.
Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs in accordance with global, local, regional, and sales-market guidelines.
Maintain back-of-house information, health and safety, and tidiness for colleagues.