H&M Store Manager - Willow Grove Park Mall

H&M•Willow Grove, PA

About The Position

The Store Manager is responsible for the store’s holistic omni customer experience and for maintaining high visual and commercial standards in accordance with the store format, global guidelines, and regional strategies. The role leads the full store team, builds an inclusive and collaborative culture, and identifies the store’s strengths, opportunities, and competitors. The Store Manager analyzes sales and budgets and develops plans to optimize results and profits. The role oversees customer service, selling, loyalty-app and sustainability promotion, scheduling to budget, fitting-room and checkout routines, store maintenance, and administrative processes. It also requires staying current with fashion trends and local market conditions, developing and managing talent, communicating with colleagues, and ensuring procedures, security, and legal requirements are followed. The Store Manager oversees retail operations and visual and commercial execution, including stock levels, garment care and presentation, opening and closing routines, omni services and technology, price signage, and back-of-house standards.

Requirements

Relevant experience in a leadership position.
Retail management and retail operations experience.
Experience collaborating closely with a team.
Strong leadership skills and willingness to take responsibility for others.
Confidence in coaching and developing teams.
Ambition and effective communication skills.
Analytical problem-solving ability and capability to work with numbers and manage statistics.

Responsibilities

Lead the store team and deliver the total omni customer experience.
Maintain visual and commercial standards in line with store format, global guidelines, and regional strategies.
Represent H&M positively during customer interactions and ensure the team provides active, knowledgeable customer service and selling.
Analyze sales and budget goals, follow up on results, and create plans to optimize sales and profits.
Ensure the team promotes the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Schedule to budgeted hours in line with sales budgets and commercial activities.
Ensure correct fitting-room, checkout, transaction, return, and exchange routines.
Identify commercial opportunities, maintain awareness of competitors, and understand the local store area, customers, and fashion trends.
Manage store maintenance cost-efficiently and ensure administrative routines are handled correctly.
Keep current with fashion trends, brands, products, competitors, and relevant influencers.
Recruit, onboard, upskill, develop, and manage the performance of the store team; complete performance evaluations and succession planning.
Collaborate with the Area team and store leadership team, including Visual Merchandisers, and maintain excellent communication and professionalism.
Plan and schedule the team, and communicate regularly with colleagues through meetings and other updates.
Ensure store procedures, routines, security, and legal requirements are followed.
Participate in relevant onboarding, training, and development courses.
Maintain a clean and tidy sales floor and back of house, and ensure high-quality visual presentation and garment care.
Maintain good stock levels and provide allocation input to relevant area or sales-market colleagues.
Lead and support daily store opening and closing routines.
Ensure the garment cycle, delivery, presentation, and fitting-room routines follow standards and use provided tools and technology.
Maintain best practices for in-store omni services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signage throughout the store in accordance with applicable guidelines and strategies.
Maintain back-of-house information, health and safety standards, and tidiness.