Store Manager Unassigned

Walgreens•Novi, MI

About The Position

The Store Manager Unassigned role is an accelerated development position preparing the employee for a permanent Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee supports and learns store operations by shadowing or assisting the Store Manager throughout the learning journey, completing required training and certifications, and demonstrating readiness and proficiency for a permanent assignment. The position develops expertise in customer experience, store and pharmacy operations, business performance and planning, people management, and communications. It includes rotations and learning objectives at other stores in the area as assigned; training through classroom, online, and on-the-job instruction; and ongoing development conversations with Store and District Managers. The employee is expected to learn and implement compliance procedures, use relevant technology and systems, and obtain pharmacy technician registration or licensure as required by state law, as well as PTCB certification as required by the state. The role supports customer service and business results, learns to supervise team members and store operations, and helps maintain compliance with applicable laws and company policies. The position requires willingness to accept a Store Manager assignment if offered and to transfer to other Walgreens retail assets within the same hiring area. The stated hourly range is $27.16–$48.56; the actual rate depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager assignment if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.
PTCB certification.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, including people leadership, business management, and customer-facing experience.

Nice To Haves

Bachelor’s degree.

Responsibilities

Complete the accelerated development program, required certifications, classroom and online learning, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in ongoing development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency for a permanent Store Manager assignment.
Seek self-development, monitor personal performance, maintain high standards, and learn retail, pharmacy, and management best practices.
Learn and implement compliance standard operating procedures across the front end and pharmacy, and gain knowledge of the store’s computer, technology, and software systems.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.
Engage customers and patients, offer assistance, resolve complaints and answer questions, and model customer service best practices.
Monitor customer service and help coach, train, and develop improvement plans for front-end and pharmacy service; support efforts to improve service metrics and customer loyalty.
Shadow the Store Manager and gain experience supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Learn to supervise merchandising tasks, including sets, resets, revisions, promotional displays, pricing, signage, and seasonal activity.
Help protect store assets by administering and monitoring loss-prevention programs and systems; learn to use the electronic surveillance system and conduct price audits.
Learn to analyze inventory trends and supervise inventory management, receiving, counting, ordering, pricing, returns, transfers, and related procedures in the front end and pharmacy.
Supervise assigned-location operations while ensuring compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
Support the safety and well-being of team members, use the Security Operations Center effectively, follow company policies, and maintain respectful relationships with coworkers and business partners.
Complete special assignments and other tasks, including assisting team members as needed.
Learn to analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics; prepare action plans for discussion with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance indicators and improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through support-center initiatives, community outreach, and retail partnerships.
Learn people-management practices, including training and coaching on standard operating procedures and using Walgreens HR and people-management systems.
Shadow the Store Manager in action planning and performance conversations; learn performance assessment criteria, discipline, and performance improvement plans.
Learn company policies and applicable local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in using team members’ strengths and skills to increase engagement, address challenges, solve problems, and adapt to change.
Shadow the Store Manager in critical communications, learn feedback and communication practices, and help keep communication open between management and non-management team members.
Assist the Store Manager and/or District Manager with planning and attending community events, and gain experience facilitating team discussions about operational and engagement metrics.