Store Manager

Psycho Bunny•Cincinnati, OH

2d•Onsite

About The Position

Psycho Bunny is hiring a Store Manager for its Kenwood Towne Center location. Reporting to the District Store Manager, the Store Manager leads and promotes a sales culture in a retail environment, using short- and long-term planning and expense control to achieve or exceed sales, key performance indicators, and profitability goals. The role is responsible for maintaining a consistently high customer experience in line with Psycho Bunny’s core values and service standards. The Store Manager creates an inclusive and respectful team culture, sets a store vision based on key metrics and initiatives, and supports team members’ personal and professional development. The role also builds customer loyalty through clienteling, product education, in-store transactions, and omnichannel services. Operational responsibilities include maintaining visual standards, developing quarterly and annual store plans, managing the store’s profit and loss in accordance with sales goals and budgets, and complying with applicable policies, procedures, laws, and regulations.

Requirements

5 years of retail store management experience.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Strong communication skills.
Ability to foster a customer-focused selling culture.

Responsibilities

Create and foster a respectful, inclusive, supportive, and engaging team environment that welcomes and celebrates differences.
Establish a vision for the store based on key metrics and initiatives and communicate it to team members.
Build supportive and productive relationships with team members and encourage their personal and professional development.
Promote collaboration among store team members to support an optimal guest experience and store operations.
Build a delighted and loyal customer base through customer clienteling.
Analyze customer profiles, buying trends, and competitive information.
Lead by example and coach team members to provide a great guest experience, assess guest needs, provide technical product education, and support transactions and omnichannel programs.
Support omnichannel services, including buy online, pick up in-store, phone sales, and ship-from-store options.
Execute and maintain visual directives and ensure the Store’s visual presentation meets or exceeds Psycho Bunny’s standards.
Plan store strategy and budgets on a quarterly and annual basis.
Manage the store’s profit and loss in accordance with sales goals and budgets.
Ensure compliance with applicable policies, procedures, laws, and regulations.