(USA) Store Manager - Supercenter
About The Position
The Store Manager leads the Supercenter’s operations, merchandising, workforce, customer service, financial performance, training environment, and community engagement. The role establishes and communicates a strategic vision aligned with company, market, and local plans, and directs management and hourly associates in carrying it out. The manager develops associates and leaders through recruiting, hiring, training, mentoring, performance management, recognition, succession planning, and assignment of duties, while addressing engagement and retention challenges and promoting a workplace where associates feel a sense of belonging. The role upholds the Open Door Policy by listening to associate concerns, researching issues, applying company policies, and ensuring consistent and timely responses. It maintains compliance with company policies and procedures, safety and asset-protection controls, quality standards, and operational reviews; works with public officials; and directs corrective action when deficiencies are identified. The Store Manager represents the company in the community, builds relationships with community members and media, supports outreach and company-sponsored programs, and follows company media guidelines. The role is accountable for sales and profit goals, expense control, margins, budgets, forecasting, and financial analysis. It directs customer service and sales execution, including merchandise presentation, pricing, signing, replenishment, and inventory. The manager also ensures the success of the Academy training environment and store standards by integrating trainees into store activities, providing job-shadowing and support, maintaining customer service, and contributing to talent and succession planning across supported markets. The role develops and implements business strategies, evaluates operational processes and results, identifies improvement opportunities, develops workforce capabilities, builds partnerships, and models Walmart’s values and standards of integrity, ethics, customer service, and continuous improvement.
Requirements
- Bachelor’s degree and 2 years of general management experience, including financial accountability, plus 4 years supervising at least 50 nonexempt and at least 5 exempt associates or employees, including performance management, mentoring, hiring, and termination; OR 4 years of general management experience, including financial accountability, plus 4 years supervising at least 50 nonexempt and at least 5 exempt associates or employees, including performance management, mentoring, hiring, and termination.
- Successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience as a Store Manager in a low-complexity store, or 1 year of experience as a Store Manager in a medium-complexity store, or 2 years of experience as a Store Manager in a high-volume retail store.
- Experience running a fresh or dry grocery area.
Responsibilities
- Develop and communicate a strategic vision aligned with company, market, and local plans, directing facility operations, merchandising, and company initiatives.
- Supervise, develop, recruit, hire, train, mentor, evaluate, recognize, and retain management and hourly associates; support performance management and succession planning.
- Uphold the Open Door Policy by hearing and resolving associate concerns and promoting consistent, timely issue resolution.
- Ensure compliance with company policies and procedures, safety and asset-protection controls, quality standards, and operational requirements; conduct reviews and implement corrective action.
- Maintain relationships with federal, state, and local officials and represent the company in community and media interactions in accordance with company guidelines.
- Lead community outreach, involvement, and company-sponsored programs, including sustainability efforts.
- Achieve facility sales and profit goals; manage expenses, margins, budgets, forecasts, and financial performance, and implement plans to address deficiencies.
- Direct customer-service practices and resolve customer needs, complaints, and issues within company guidelines.
- Drive sales through effective merchandise presentation, competitive pricing, signing, replenishment, inventory management, and sales forecasting.
- Ensure Academy Store standards and training requirements are met; engage trainees, provide job-shadowing and support, and participate in talent and succession planning across supported markets.
- Analyze business objectives, customer needs, costs, forecasts, operational processes, and results to develop and implement business plans and continuous improvements.
- Develop strategies to attract and maintain a skilled and engaged workforce, diagnose capability gaps, and support mentorship and workforce development.
- Build internal and external partnerships and stakeholder networks to advance business goals and community initiatives.
- Model Walmart values and promote integrity, ethics, accountability, belonging, customer-first service, learning, and continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for covered programs.
- Performance-based bonus awards, including annual or quarterly performance bonuses.
- Regional Pay Zone differential based on location and complex-structure compensation for qualifying positions.
- State pay differential where applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
