Store Manager - Muskegon, MI

CNG Holdings, Inc.•Muskegon, MI

22h

About The Position

The Store Manager oversees the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, part of CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, and store-level leadership. The Store Manager serves and educates customers about available products and services, handles transactions and cash, supports staff development and performance, and ensures compliance with company policies and applicable regulations. The position may serve as the on-site lead for one or more Assistant Store Managers and requires travel to stores in the assigned district, with possible travel to neighboring districts and overnight stays. CNG Holdings describes its mission as helping and educating customers while building long-term relationships, and its vision as delivering innovative financial solutions to meet customers’ financial needs. The company states that its associates are expected to embody the values of inclusion, transparency, accountability, and focus. It is an Equal Opportunity/Affirmative Action Employer committed to hiring and retaining a diverse workforce.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Reliable personal transportation that complies with company policy; public transportation or transportation from family or friends may not qualify.
Maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to travel to all stores in the assigned district with a personal vehicle; travel to neighboring districts and overnight travel may be required.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Ability to handle extensive cash, use a phone for extended periods, stand for long periods, and view computer screens and type for extended periods.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Listen actively to customers, clarify information, and address or diffuse complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and volume expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits; move cash between the secure safe and drawer; and, where required, make bank deposits or pickups.
Balance batch receipts with store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to support achievement of metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in providing excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district, and potentially neighboring districts, using a personal vehicle; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.