Store Management - The Lakes Mall, Muskegon, MI

JD Finish Line•Muskegon, MI

1d•Onsite

About The Position

JD Finish Line is hiring management team members for The Lakes Mall in Muskegon, Michigan. Management team members oversee daily store operations, inspire and develop employees, and deliver exceptional customer experiences. The role contributes to store performance and company growth in a fast-paced retail environment. The position includes leadership and team development, customer service, sales and merchandise management, inventory and visual merchandising, store maintenance, policy and safety compliance, budget and expense management, sales analysis, and local marketing and community engagement. Managers are also expected to monitor industry and competitor activity, identify operational improvements, and perform additional duties as required. Assistant Store Managers must have open availability for store opening and closing hours, work a minimum standard five-day week, and average 44 hours per week, with increased hours during peak sales periods. Supervisors must be available for opening and closing hours and at least five days per week, with a minimum standard 30-hour work week. All management employees must be available on weekends and holidays, have reliable transportation, and meet the stated attendance, communication, literacy, and business-math requirements. The work takes place in a moderately noisy retail setting and involves prolonged standing and other physical demands. A high school diploma or GED is required. The employer strongly prefers at least two years of retail leadership experience or an equivalent combination of education and experience. Applicants must be at least 18 years old. Reasonable accommodations may be made as described in the posting.

Requirements

High school diploma or GED equivalent.
At least 18 years of age.
Strongly preferred: two or more years of retail leadership experience, or an equivalent combination of education and experience.
Proven experience as a Retail Store Manager or in a similar role, with a record of achieving sales targets and managing a team.
Strong leadership, communication, interpersonal, and organizational skills.
Passion for customer service and creating memorable shopping experiences.
Ability to analyze sales data, manage budgets, and make data-driven decisions.
Proficiency in retail management software and basic computer applications.
Assistant Store Manager: open availability for store opening and closing hours, including mornings, days, and nights; minimum standard work week of five days; average standard work week of 44 hours, with increased hours during peak sales periods.
Supervisor: availability for store opening and closing hours, including mornings, days, and nights; availability at least five days per week; minimum standard 30-hour work week.
All management employees must be available on weekends and holidays.
Punctuality and regular attendance consistent with company policies.
Reliable transportation.
Ability to speak English clearly to converse with customers and supervise staff effectively; ability to read and write English and perform business-related mathematics.
May need to move to different locations within the company network based on operational needs and career growth.
Physical ability to stand for extended periods, stoop and kneel, reach and pull, climb ladders or use stairs, and regularly lift 5–25 pounds; heavier lifting may be required in some circumstances.
Good vision, including color differentiation.

Nice To Haves

At least two years of retail leadership experience is strongly preferred.

Responsibilities

Recruit, train, and develop a motivated team; establish goals and provide ongoing feedback.
Deliver an exceptional shopping experience by addressing customer needs, resolving issues, and maintaining high customer-service standards.
Drive sales and profitability through merchandise management, promotional strategies, and achievement of sales targets.
Oversee daily operations, including inventory management, visual merchandising, and store maintenance.
Ensure compliance with company policies, procedures, and health and safety regulations.
Manage store budgets, control expenses, and analyze sales data to optimize performance and revenue growth.
Implement local marketing initiatives and build community relationships to strengthen brand presence and attract customers.
Monitor industry trends and competitor activity, identify opportunities for improvement, and implement solutions to improve store operations.
Perform additional duties and projects as required.