Store Manager - New York Area

DTLR, Inc.•Amherst, NY

3d•$22 - $26•Onsite

About The Position

The Store Manager is responsible for the daily operations of a retail store, ensuring sales and profitability through merchandising execution, expense and inventory management, team training and development, human resources management, and outstanding customer service. This posting covers Store Manager positions at DTLR locations throughout the New York area, with a requirement to work in multiple stores in the assigned district. The role oversees store staff performance, business results, compliance, safety, and customer service. The manager recruits, selects, trains, and develops employees; conducts annual performance evaluations; manages expenses and inventory-related loss; and communicates market and merchandise opportunities to the District Manager. The standard work week is a minimum of 46 hours, with a flexible schedule that includes days, nights, weekends, and holidays.

Requirements

At least one year of retail management experience.
Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
Strong interpersonal skills, including poise, tact, and diplomacy in sensitive and confidential situations.
Ability to think strategically and plan and organize effectively.
Professionalism in all situations.
Analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
Results-driven critical and creative thinking, project management, time management, analytical, and organizational skills.
Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
Ability to plan, organize, multitask, and set priorities effectively while responding proactively to changing demands from multiple sources.
Ability to execute directives with precision and consistency.
Working knowledge of Microsoft Office products.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation and willingness to travel by car, plane, or train.

Responsibilities

Oversee the overall quality and performance of retail store staff.
Analyze and measure business trends to maximize revenue and control costs at or better than plan.
Ensure compliance with company policies and procedures.
Model effective leadership to build commitment to store goals and training standards.
Recruit, select, train, and develop store personnel.
Conduct annual performance evaluations for store employees.
Manage expenses and develop strategies to keep store performance in line with budget.
Monitor and address loss or inconsistencies to achieve shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Identify market conditions and merchandise opportunities and communicate relevant information to the District Manager.
Uphold customer service standards and provide customers with a friendly environment and outstanding service.
Perform other duties as assigned.