Retail Store Manager | New York / New Jersey

WHIZZ • New York, NY

20h

About The Position

Whizz is seeking a strategic, results-driven Store Manager to lead its e-bike store. The role oversees all store operations, drives sales and profitability, develops the store team, and ensures an exceptional customer experience. The Store Manager is accountable for overall store performance and outcomes rather than a fixed number of working hours. This is a full-time, exempt leadership role requiring schedule flexibility and potentially extended hours during peak business periods, inventory counts, launches, and incident resolution. The typical time commitment is approximately 45–50 hours per week, depending on business demands. Salary is $60,000–$65,000 plus performance-based bonuses.

Requirements

• At least 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team-development skills.
• Strong business acumen and the ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.

Nice To Haves

• Understanding of bike mechanics or related technical experience.
• Experience with ERP/CRM systems and reporting tools.
• Additional language skills to support a diverse customer base.

Responsibilities

• Drive store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource use.
• Build, train, and mentor the store team, including customer service representatives and mechanics, and foster a high-accountability culture.
• Meet operational and performance goals.
• Achieve subscription and accessory sales targets and provide an outstanding customer experience across all stages to minimize churn and manage complex escalations.
• Maintain 100% ERP accuracy for store inventory, conduct daily checks, resolve discrepancies, and lead loss-prevention efforts.
• Oversee the full bike readiness cycle, including diagnostics, repair prioritization, and final quality assurance.
• Ensure timely completion of repair workflows (RTC/RTF) and strict compliance with safety SOPs.
• Analyze operational, sales, and inventory data; provide weekly KPI reports to leadership; and recommend improvements to products, pricing, and efficiency.

Benefits

• Training provided.
• Paid time off, including vacation, sick leave, and public holidays.
• 401(k) retirement plan.
• Performance-based bonuses.
• Opportunity to lead and shape the growth of a key store location.
• Eligibility, after completing the introductory period, to rent a company e-bike for $1 per month.
• Collaborative, innovative, and growth-oriented environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed