Retail Store Manager | New York / New Jersey

Whizz • New York, NY

1d • $60,000 - $65,000

About The Position

Whizz is seeking a strategic, results-driven Store Manager to lead its e-bike store. This leadership role oversees store operations, drives sales, develops a high-performing team, and ensures an exceptional customer experience. The manager is accountable for overall store performance and outcomes rather than a fixed number of working hours. The role is full-time and exempt, with schedule flexibility and extended hours possible according to operational needs, including peak business periods, inventory counts, launches, and incident resolution. The typical time commitment is approximately 45–50 hours per week, depending on business demands. Salary is $60,000–$65,000 plus performance-based bonuses.

Requirements

• At least 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team-development skills.
• Strong business acumen and ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.
• Schedule flexibility, including the ability to work extended hours when operational needs require it.

Nice To Haves

• Understanding of bike mechanics or related technical experience.
• Experience with ERP/CRM systems and reporting tools.
• Additional language skills to support a diverse customer base.

Responsibilities

• Drive store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource use.
• Build, train, and mentor the store team, including customer service representatives and mechanics; foster a high-accountability culture focused on ownership and discipline.
• Meet subscription and accessory sales targets, provide an outstanding customer experience throughout the customer journey, minimize churn, and manage complex escalations.
• Ensure 100% ERP accuracy for store inventory by conducting daily checks, resolving discrepancies, and leading loss-prevention efforts.
• Oversee the full bike-readiness cycle, including diagnostics, repair prioritization, and final quality assurance; ensure timely repair workflows (RTC/RTF) and compliance with safety SOPs.
• Analyze operational, sales, and inventory data; provide weekly KPI reports to leadership and recommend improvements to products, pricing, and efficiency.
• Meet operational and performance goals.

Benefits

• Paid time off, including vacation, sick leave, and public holidays.
• 401(k) retirement plan.
• Performance-based bonuses.
• Company e-bike rental eligibility for $1 per month after successful completion of the introductory period.
• Training and an opportunity to lead and shape the growth of a key store location.
• Collaborative, innovative, and growth-oriented environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed