Retail Store Manager | New York / New Jersey

Whizz • Jersey City, NJ

1d • $60,000 - $65,000

About The Position

Whizz is seeking a strategic, results-driven Store Manager to lead its e-bike store. The role oversees all store operations, drives sales and profitability, develops the store team, and ensures an exceptional customer experience. The Store Manager is accountable for overall store performance and outcomes rather than a fixed number of working hours. This full-time, exempt leadership role requires schedule flexibility and may involve extended hours during peak business periods, inventory counts, launches, and incident resolution. The typical commitment is approximately 45–50 hours per week, depending on business demands.

Requirements

• At least 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team-development skills.
• Strong business acumen and ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.
• Additional language skills are a plus to support a diverse customer base.

Nice To Haves

• Understanding of bike mechanics or related technical experience.
• Experience with ERP/CRM systems and reporting tools.
• Additional language skills.

Responsibilities

• Drive store profitability by growing revenue, optimizing workflows, and reducing costs through efficient use of resources.
• Build, train, and mentor the store team, including CSRs and mechanics, and foster a high-accountability culture focused on operational and performance goals.
• Meet subscription and accessory sales targets, deliver an outstanding customer experience at every stage, minimize churn, and manage complex escalations.
• Take responsibility for 100% ERP accuracy of store inventory, conduct daily checks, resolve discrepancies, and lead loss-prevention efforts.
• Manage the full bike-readiness cycle, from diagnostics and repair prioritization through final quality assurance; ensure timely repair workflows (RTC/RTF) and compliance with safety SOPs.
• Analyze operational, sales, and inventory data; provide weekly KPI reports to leadership; and recommend improvements to products, pricing, and efficiency.

Benefits

• Training provided.
• Paid time off, including vacation, sick leave, and public holidays.
• 401(k) retirement plan.
• Performance-based bonuses.
• Opportunity to lead and shape the growth of a key store location.
• Eligibility, after successfully completing the introductory period, to rent a company e-bike for $1 per month.
• Collaborative, innovative, and growth-oriented environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed