Goodwill Store Manager

Easterseals-Goodwill Northern Rocky Mountain•Pocatello, ID

5d•Onsite

About The Position

The Store Manager manages all aspects of a retail thrift store, including staffing, donation processing and pricing, sales-floor presentation, and administrative oversight. The role oversees store logistics, inventory, performance, and goals; manages donated goods from intake through production, sales-floor placement, and preparation for outlet or recycling; and maintains a safe, clean store environment. The manager leads the store management team and daily operations, provides outstanding customer service, recruits, hires, trains, and terminates staff, and works with the team to meet budget and production goals. Administrative duties include ensuring compliance with organizational policies and procedures, providing accurate reports to relevant departments, completing safety assessments, and overseeing budgets, staffing, and goals. The position pays $32.00 with potential incentive pay. The role may require more than 40 hours per week, including evenings, weekends, and extended shifts.

Requirements

3–5 years of supervisory or management experience, preferably in retail.
High school diploma or equivalent.
Customer service experience or skills.
Experience supervising and hiring staff.
Computer skills, including email, intranet, metrics applications for data entry, Microsoft Word, and webinar or conference-call tools.
Budget management and tracking skills.
Leadership, communication, organizational, and decision-making skills.
Ability to read, write, and speak English to communicate with staff and customers.
Ability to move independently or with reasonable accommodation within the facility.
Ability to lift and carry 20–100 pounds with team lifting or mechanical assistance, and to stand, stoop, bend, or carry for extended periods.
Tolerance for extreme changes in temperature and humidity.
Reliable transportation, a good driving record, a valid driver’s license, and proof of personal vehicle insurance; must pass a DMV check.
Must complete a background check.

Nice To Haves

Retail management experience.

Responsibilities

Manage store logistics, inventory, performance, and goals.
Manage the donated-goods process from the donation door through production, the sales floor, and preparation for outlet or recycling.
Merchandise the sales floor and oversee production and pricing of donated merchandise.
Maintain a safe and clean store environment.
Provide outstanding customer service and oversee the store management team’s daily operations.
Recruit, hire, train, and terminate staff.
Work as a team to meet budget and production goals.
Ensure adherence to organizational policies and procedures.
Provide regular, accurate reporting to human resources, asset protection, safety, finance, and other departments.
Complete required safety assessments.
Oversee the store budget, staffing, and goals.