Goodwill Store Manager

Easterseals-Goodwill Northern Rocky Mountain Brand•Pocatello, ID

4d•Onsite

About The Position

The Goodwill Store Manager manages all aspects of a retail thrift store, including staffing, donation processing and pricing, sales-floor presentation, and administrative oversight. The role oversees store logistics, inventory, performance, and goals, and manages donated goods through each stage from the donation door to production, the sales floor, and preparation for outlet or recycling. The manager also oversees merchandise production and pricing, customer service, and the maintenance of a safe, clean store environment. The manager leads the store management team and supervises daily operations, recruiting, hiring, training, and terminating staff as needed. The role works collaboratively to meet budget and production goals and ensures compliance with organizational policies and procedures. Administrative duties include accurate reporting to relevant departments, completing safety assessments, and overseeing the store budget, staffing, and goals. The position pays $32.00 with potential incentive pay. The schedule is flexible, but the role may require more than 40 hours per week, evenings, weekends, and extended shifts. Easterseals-Goodwill offers a competitive benefits package. The organization is an equal-opportunity employer and provides assistance or accommodation during the application process upon request.

Requirements

3–5 years of supervisory or management experience, preferably in retail.
High school diploma or equivalent.
Customer service experience or skills.
Experience supervising and hiring staff.
Computer skills, including email, intranet, metrics applications for data entry, Microsoft Word, and webinar or conference-call tools.
Budget management and tracking skills.
Leadership, communication, organizational, and decision-making skills.
Ability to read, write, and speak English to communicate with staff and customers.
Ability to move independently or with reasonable accommodation within the facility.
Ability to lift and carry 20–100 pounds with team lifting or mechanical assistance.
Ability to stand, stoop, bend, or carry for extended periods.
Tolerance for extreme changes in temperature and humidity.
Reliable transportation, a good driving record, a valid driver’s license, and proof of personal vehicle insurance; must pass a DMV check.
Must complete a background check.

Nice To Haves

Retail management experience.

Responsibilities

Manage store logistics, inventory, performance, and goals.
Manage the donated-goods process from the donation door through production and the sales floor, including preparation for outlet or recycling.
Oversee production and pricing of donated merchandise and merchandise the sales floor.
Maintain a safe and clean store environment.
Provide outstanding customer service.
Lead the store management team and oversee daily operations.
Recruit, hire, train, and terminate staff.
Work as a team to meet budget and production goals.
Ensure adherence to organizational policies and procedures.
Provide regular and accurate reporting to human resources, asset protection, safety, finance, and other departments.
Complete required safety assessments.
Oversee the store budget, staffing, and goals.

Benefits

Medical, vision, dental, and voluntary products.
Paid time off (PTO).
401(k) retirement plan with up to 4% contribution.
Tuition assistance.
Flexible spending and health savings accounts.
10% discount on ESGW services.
Employee wellness program.
30% discount at Goodwill stores.
Potential incentive pay.
Potential eligibility for Public Service Loan Forgiveness on qualifying loans, subject to applicable terms.