Goodwill Supervisor

Easterseals-Goodwill Northern Rocky Mountain Brand • Rexburg, ID

22h

About The Position

The Goodwill Supervisor supports production, retail, and/or Donation Door operations as needed and may serve as the Supervisor in Charge of the entire facility. The role is responsible for maintaining a high level of guest and donor service and ensuring Easterseals-Goodwill policies and procedures are uniformly followed. Cross-training is required across all aspects of Goodwill, and duties are performed according to ESGW Best Practices.

Goodwill sites experience changing and unpredictable needs, particularly as donations fluctuate and goods move through processing and retail. The supervisor is expected to respond to those needs, take initiative, and move between assignments as priorities change. The position may supervise Donation Door activities and must assist with retail, production, and/or Donation Door operations. The role includes developing a strong workforce through coaching and feedback, requesting manager action when staff do not meet expectations, and motivating and engaging the team by setting an example.

The position requires flexible availability, including evenings and weekends, and may involve shifts longer than 40 hours per week. Applicants must complete a background check; criminal convictions do not automatically bar employment. Easterseals-Goodwill is an equal-opportunity employer and provides assistance or accommodation during the application process upon request.

Requirements

• Must be cross-trained and able to assist in all aspects of retail, production, and/or Donation Door operations.
• Must be able to work flexible hours, including evenings and weekends.
• Ability to move independently or with reasonable accommodation within the facility and community.
• Must be physically and mentally able to perform all job requirements.
• Ability to lift and carry 20–100 pounds with team lifting or mechanical assistance.
• Ability to stand, stoop, bend, or carry for the entire shift.
• Tolerance for extreme changes in temperature and humidity.
• May be required to work more than 40 hours per week.
• Completion of a background check is required.

Nice To Haves

• Previous supervisory experience preferred.

Responsibilities

• Provide support to production, retail, and/or Donation Door operations as needed.
• Serve at times as Supervisor in Charge of the entire facility.
• Ensure a high level of guest and donor service.
• Ensure Easterseals-Goodwill policies and procedures are uniformly enforced and followed.
• Cross-train and assist in all aspects of retail, production, and/or Donation Door operations.
• Perform duties according to ESGW Best Practices.
• Respond to changing operational needs and donation volumes, take initiative, and move between assignments as priorities change.
• Supervise Goodwill Donation Door activities as required or assigned.
• Develop the workforce through coaching conversations and feedback, and request Manager action for staff who are not meeting expectations.
• Motivate and engage the team and set the example.

Benefits

• Medical, vision, dental, and voluntary products
• Paid Time Off (PTO)
• 401(k) retirement plan with up to 4% contribution
• Tuition assistance
• Flexible Spending and Health Savings Accounts
• 10% discount on ESGW services
• Employee Wellness Program
• 30% discount at Goodwill stores
• Potential eligibility for Public Service Loan Forgiveness for qualifying loans under specific terms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed