Goodwill Supervisor

Easterseals-Goodwill Northern Rocky Mountain • Holladay, UT

6d

About The Position

The Goodwill Supervisor supports production, retail, and/or donation door operations as needed and may serve as the Supervisor in Charge of the entire facility. The role is responsible for providing a high level of guest and donor service and ensuring Easterseals-Goodwill policies and procedures are uniformly enforced. Cross-training is required in all aspects of Goodwill, and duties are performed according to ESGW’s established Best Practices.

Goodwill sites experience changing and unpredictable demands, including fluctuations in donations and the need to move goods efficiently through processing and retail operations. The supervisor is expected to respond to these needs, take initiative, and move between assignments as priorities change. The role may supervise Donation Door activities and assist across retail, production, and Donation Door operations. Flexible hours, including evenings and weekends, may be required, as may shifts longer than usual or work exceeding 40 hours per week.

Requirements

• Must be cross-trained and assist in all aspects of retail, production, and/or Donation Door operations.
• Must be able to work flexible hours, including evenings and weekends.
• Must be able to work longer shifts if needed and may be required to work more than 40 hours per week.
• Able to move independently or with reasonable accommodation within the facility and community.
• Physically and mentally able to perform all job requirements.
• Able to lift and carry 20–100 pounds with team lifting or mechanical assistance.
• Able to stand, stoop, bend, or carry for the entire shift.
• Able to tolerate extreme changes in temperature and humidity.
• Must complete a background check; criminal convictions do not automatically bar employment.
• Experience: 0–2 years.

Nice To Haves

• Previous supervisory experience preferred.

Responsibilities

• Support production, retail, and/or Donation Door operations as needed.
• At times, serve as Supervisor in Charge of the entire facility.
• Provide a high level of guest and donor service.
• Ensure Easterseals-Goodwill policies and procedures are uniformly enforced and followed.
• Cross-train and assist in all aspects of retail, production, and Donation Door operations.
• Perform duties according to ESGW’s established Best Practices.
• Respond to changing operational needs and donation volumes; take initiative and shift assignments as priorities change.
• Supervise Donation Door activities as required or assigned.
• Develop a strong workforce through coaching conversations, feedback, and requesting Manager action when staff fail to meet expectations.
• Motivate and engage the team and set a positive example.

Benefits

• Medical, vision, dental, and voluntary products
• Paid Time Off (PTO)
• 401(k) retirement plan with up to 4% contribution
• Tuition assistance
• Flexible Spending and Health Savings Accounts
• 10% discount on ESGW services
• Employee Wellness Program
• 30% discount at Goodwill Stores
• May be eligible for Public Service Loan Forgiveness on qualifying loans under specific terms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed