Goodwill Supervisor

Easterseals-Goodwill Northern Rocky Mountain Brand • Salt Lake City, UT

6d

About The Position

The Goodwill Supervisor supports production, retail, and/or Donation Door operations as needed and may serve as the Supervisor in Charge of the entire facility. The role ensures a high level of guest and donor service and consistent enforcement of Easterseals-Goodwill policies, procedures, and established Best Practices. Cross-training is required across all aspects of Goodwill operations.

Goodwill sites face changing and unpredictable operational needs, including shifts in donation volume and the need to move goods efficiently through processing and retail. The supervisor is expected to respond to changing priorities, show initiative, and move between assignments as needed. The position develops and motivates the workforce through coaching, feedback, setting an example, and requesting manager action when staff do not meet expectations.

The role requires flexible hours, including evenings and weekends, and may involve shifts longer than usual or more than 40 hours per week. Physical requirements include moving independently or with reasonable accommodation, lifting and carrying 20–100 pounds with team lifting or mechanical assistance, standing, stooping, bending, or carrying throughout a shift, and tolerating significant changes in temperature and humidity. A background check is required; criminal convictions do not automatically bar employment.

Requirements

• Must be cross-trained and able to assist in all aspects of retail, production, and/or Donation Door operations.
• Must be able to work flexible hours, including evenings and weekends; longer shifts or more than 40 hours per week may be required.
• Able to move independently or with reasonable accommodation within the facility and community.
• Physically and mentally able to perform all job requirements.
• Able to lift and carry 20–100 pounds with team lifting or mechanical assistance.
• Able to stand, stoop, bend, or carry for an entire shift.
• Able to tolerate extreme changes in temperature and humidity.
• Completion of a background check is required.

Nice To Haves

• Previous supervisory experience preferred.

Responsibilities

• Support production, retail, and/or Donation Door operations as needed.
• Serve at times as Supervisor in Charge of the entire facility.
• Ensure a high level of guest and donor service.
• Ensure Easterseals-Goodwill policies, procedures, and established Best Practices are followed consistently.
• Cross-train and assist in all aspects of retail, production, and/or Donation Door operations.
• Supervise Donation Door activities as required or assigned.
• Respond to changing operational needs and priorities, take initiative, and move between assignments as needed.
• Develop and motivate the workforce through coaching conversations, feedback, and setting an example.
• Request manager action when staff fail to meet expectations.

Benefits

• Medical, vision, dental, and voluntary products
• Paid Time Off (PTO)
• 401(k) retirement plan with up to 4% contribution
• Tuition assistance
• Flexible Spending and Health Savings Accounts
• 10% discount on ESGW services
• Employee Wellness Program
• 30% discount at Goodwill stores
• Potential eligibility for Public Service Loan Forgiveness on qualifying loans and under applicable terms

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed