Store Manager

Starbucks•Miami, FL

3d•$55,000 - $60,000

About The Position

The Store Manager contributes to Starbucks’ success by leading a team of store partners to create and maintain the Starbucks Experience for customers and partners. The role exercises discretion in managing the overall operation of the store. Most of the time is spent supervising and directing the workforce, making staffing decisions, ensuring customer satisfaction and product quality, managing financial performance, and overseeing store safety and security. The Store Manager models and acts in accordance with Starbucks’ guiding principles. The role sets goals for the workgroup, develops organizational capability, and models effective teamwork. It plans and executes operational activities, manages staffing and communications, ensures legal and operational compliance, monitors financial results, and provides coaching, feedback, and development opportunities to partners. The Store Manager builds positive relationships, recognizes accomplishments, and creates an environment where partners are valued and respected.

Requirements

Progressively responsible retail experience; 3 years is listed.
Supervision experience; 2 years is listed.
Customer service experience in a retail or restaurant environment.
Experience analyzing financial reports.
Demonstrated experience building community relationships.
Ability to communicate clearly and concisely, orally and in writing.
Ability to manage store operations independently.
Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
Ability to manage resources to achieve established service levels.
Interpersonal skills and knowledge of customer service techniques.
Knowledge of supervisory practices and procedures.
Organization, planning, and workload-prioritization skills.
Strong operational and problem-solving skills in a customer-service environment.
Team-building and leadership skills, including the ability to coach and mentor others.
Ability to handle confidential and sensitive information.

Nice To Haves

3 years of management experience (preferred).

Responsibilities

Lead the store team in creating and maintaining the Starbucks Experience for customers and partners.
Supervise and direct the workforce, including hiring, training, evaluating, disciplining, discharging, staffing, and scheduling.
Ensure customer satisfaction, product quality, and store safety and security.
Set workgroup goals, develop organizational capability, and model effective teamwork.
Maintain a calm demeanor during high-volume periods or unusual events and manage smooth transitions.
Train and hold partners accountable for delivering customer service.
Develop action plans and motivate and instruct the store team to implement company programs and meet objectives.
Plan, identify, communicate, and delegate responsibilities and practices to support smooth store operations.
Review the store environment and business indicators to identify issues and opportunities, then coach and direct the team toward operational goals.
Monitor and manage staffing levels to support partner development, talent acquisition, and store operating requirements.
Prioritize and filter communications for the store team, communicating clearly and accurately.
Ensure adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicit customer feedback to understand customer and local community needs.
Use operational tools to plan for and achieve operational excellence.
Analyze financial reports and management information to identify and address store performance trends and issues.
Conduct performance assessments, provide feedback, set goals, and manage partner performance using performance management tools.
Inspire partners and team members to achieve business results.
Build positive relationships with district partners and address individual motivations, needs, and concerns.
Ensure partners and team members adhere to legal and operational compliance requirements.
Recognize individual and team accomplishments using organizational tools and other effective methods.
Apply effective management practices to build a successful store team and an environment where partners are valued and respected.