Store Manager

Walgreens • Harker Heights, TX

3d

About The Position

The Store Manager manages the operation of a Walgreens store and is responsible for improving sales, profitability, and store image through merchandising, protection of store assets, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial and inventory controls, merchandising, staffing, scheduling, maintenance, and compliance with applicable laws and company policies. The Store Manager analyzes business and pharmacy performance, develops plans to increase sales and control costs, and coordinates with pharmacy and clinic leadership to support performance. The role also leads hiring, coaching, training, performance management, and communication with team members, while serving as a liaison between the store, district, corporate, and community. The position requires a flexible schedule, including extended days, evenings, and weekends.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
• Three years of retail management experience, including supervising others, managing work, and assigning work.
• Pharmacy technician license as required by state law, or pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state law and no later than 12 months after starting the Store Manager position.
• Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.

Nice To Haves

• Bachelor’s degree.
• PTCB or ExCPT certification.

Responsibilities

• Monitor customer service, coach team members, develop improvement plans, assist customers and clinic patients, and resolve complaints and special needs.
• Supervise store and pharmacy operations, including opening and closing, shift changes, delegation, and team member scheduling.
• Oversee store funds, register counts, bank withdrawals, armored car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
• Plan and supervise merchandising, displays, promotional space, pricing, seasonal sets, and revisions.
• Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and merchandise transfers.
• Implement District Manager operational feedback and organize store staffing, work assignments, and delegation.
• Ensure the store and grounds are clean and presentable, manage repairs and maintenance, and respond to emergencies.
• Ensure compliance with applicable laws and regulations, including those relating to alcohol, tobacco, fresh food, and pharmacy products, as well as company policies.
• Ensure team members understand store technology and software, and contact IT support to resolve system problems.
• Assign daily operational responsibilities and set expectations for store team members and assistant managers.
• Analyze financial and performance data, review KPIs, develop sales and cost-control plans, and discuss results with district management.
• Review asset protection data and implement plans to reduce loss.
• Analyze pharmacy performance and work with the pharmacy manager to improve results, providing support during busy periods, including pharmacy technician duties when necessary and permitted by law.
• Analyze clinic performance and coordinate with the Clinic Coordinator or Manager to support results.
• Identify sales opportunities and manage inventory in light of demand and seasonal changes.
• Manage team member performance, career progression, training completion, coaching, recognition, and performance plans.
• Make hiring, promotion, and termination decisions; address discipline and employee issues with Employee Relations and Human Resources as appropriate.
• Monitor and approve team member compensation and promote teamwork, motivation, and open communication.
• Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans.
• Obtain pharmacy technician registration or licensure as required by state law, or the applicable pharmacy assistant or pharmacist credential described in the posting.
• Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
• Conduct community outreach and assist the District Manager with planning and attending community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager