Store Manager
About The Position
The Store Manager leads a Salvation Army thrift store and supports the organization’s mission through efficient store operations, staff management, and community engagement. The role oversees staffing, sales performance, store maintenance, customer service, banking, and record keeping, ensuring store functions support the mission of serving people in need. The Store Manager recruits, trains, supervises, and schedules staff; processes payroll; oversees donations and merchandise sorting, pricing, and presentation; and works to meet production and sales goals. The role also manages customer experience, cash handling, deposits, budgets, inventory tracking, safety, and store appearance. The Store Manager communicates with the Regional Manager and Department Heads, provides daily production and sales reports, addresses customer complaints, and provides information about the program. The position is full-time, 40 hours per week, with hours listed as 8:30 a.m.–4:00 p.m. Hours may vary and include Saturdays. The role may require travel to other locations for work or training, including monthly management training.
Requirements
- Two years of experience in staff management and development, or a combination of education and experience.
- Proven retail management experience.
- Strong leadership and team-building skills.
- Excellent customer service orientation.
- Proficiency in cash handling and basic financial management.
- Ability to work a flexible schedule, including early or late shifts, weekends, and holidays.
- Ability to speak, write, and understand English sufficiently to communicate effectively with customers, management, and coworkers.
- Basic computer skills, including use of a point-of-sale system, payroll program, Microsoft Office Suite, and other adopted programs or systems.
- Good speaking, hearing, and vision ability, and excellent manual dexterity.
- Valid driver’s license.
- Must pass a motor vehicle record search.
- Ability to regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds.
- Ability to stand for extended periods and meet the listed physical requirements, including standing, walking, reaching, handling, and occasionally climbing, balancing, stooping, kneeling, or crouching.
Responsibilities
- Recruit, interview, and recommend store staff for hire in conjunction with the Regional Manager.
- Train and supervise store staff.
- Manage staff scheduling and payroll processing.
- Implement company policies and practices in employee relations.
- Develop and implement strategies to meet production and sales goals.
- Oversee donation processes, product sorting, pricing, and presentation.
- Manage store maintenance, safety, and appearance, ensuring compliance with OSHA and Salvation Army safety policies.
- Create an enjoyable shopping environment, develop customer retention plans, and model positive customer interactions.
- Oversee cash-handling procedures and daily deposits.
- Work within budget parameters and manage inventory tracking for designated product lines.
- Maintain open communication with the Regional Manager and Department Heads.
- Provide daily reports on store production and sales.
- Address customer complaints and provide education about the program.
- Provide direct reports with personnel reviews in collaboration with the Regional Manager.
- Review and approve store personnel time and attendance in the current payroll system.
- Check time logs regularly and follow current regulations and training requirements.
- Travel to various locations for work or training when required, including monthly management training.
Benefits
- Comprehensive medical, dental, vision, and hearing coverage.
- Prescription drug plan.
- Voluntary life insurance.
- Competitive pension plan.
- 403(b) retirement savings plan with immediate eligibility.
- Vacation days, with accrual beginning after the first month and eligibility after 90 days.
- Personal days, eligible after 90 days.
- Paid sick days.
- Paid holidays, with immediate eligibility.
- Professional development and growth opportunities.
- Supportive and mission-driven work environment.
- Opportunity to make a positive impact in the community.
- Comprehensive benefits package.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
