Store Manager

Psycho Bunny•Deer Park, OH

13d•$58,500 - $69,000•Onsite

About The Position

The Store Manager strategically manages and promotes a sales culture in a retail environment to achieve or exceed sales, KPI, and profitability goals through short- and long-term planning and expense control. The role ensures a consistently high customer experience in the store in keeping with Psycho Bunny’s core values and service standards. The position reports to the District Store Manager and is based on-site at Kenwood Towne Center. The Store Manager leads and develops the team, establishes and communicates a store vision grounded in key metrics and initiatives, and fosters a respectful, inclusive, and collaborative environment. The role supports a loyal customer base through clienteling, coaching, product education, and in-store and omnichannel services. It also oversees visual standards, store planning and budgeting, profit and loss, and compliance with applicable policies, procedures, laws, and regulations.

Requirements

Five years of retail store management experience.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Strong communication skills.
Ability to foster a customer-focused selling culture.

Responsibilities

Manage and promote a sales culture to achieve or exceed sales, KPI, and profitability goals through planning and expense control.
Ensure a consistently high customer experience in accordance with Psycho Bunny’s core values and service standards.
Create and foster a respectful, inclusive, and supportive team environment that welcomes and celebrates differences.
Establish a vision for the store based on key metrics and initiatives and communicate it to team members.
Build supportive and productive relationships with team members and focus on their personal and professional development.
Promote collaboration among store team members to support an optimal guest experience and store operations.
Build a delighted and loyal customer base through clienteling and analysis of customer profiles, buying trends, and competitive information.
Support and coach team members to deliver strong guest experiences, assess guest needs, provide technical product education, and support transactions.
Support omnichannel programs, including buy online, pick up in-store, phone sales, and ship-from-store options.
Execute and maintain visual directives and ensure the store’s visual presentation meets or exceeds company standards.
Lead quarterly and annual store planning with respect to strategy and budget.
Manage the store’s profit and loss in line with sales goals and budgets.
Ensure compliance with applicable policies, procedures, laws, and regulations.