Store Manager

Joe's Kwik Mart (CrossAmerica Partners) • Cleveland, OH

14d

About The Position

Joe's Kwik Mart is hiring a full-time Store Manager to oversee daily store operations, drive sales, manage and develop staff, and ensure an excellent customer experience. The role includes responsibility for store performance, profitability, inventory, financial management, marketing, community engagement, and compliance with company policies and applicable standards. The Store Manager must be available to respond to store needs during business hours and at nights and weekends, and maintain availability outside standard business hours for urgent situations and continuous coverage. The position reports to a Territory Manager/Area Manager.

Requirements

• At least 2 years of experience in retail or convenience store management, including at least 1 year in a managerial role.
• Previous management experience.
• Proven leadership ability to motivate and manage a diverse team.
• Excellent communication and interpersonal skills, with a focus on customer satisfaction and service.
• Ability to address and resolve operational and customer issues quickly and efficiently.
• Strong organizational and time-management skills, including the ability to prioritize in a fast-paced environment.
• Experience managing store budgets, achieving sales targets, and analyzing financial reports.
• Proficiency with point-of-sale systems, inventory management software, and Microsoft Office, including Excel and Word.
• High school diploma or GED, or equivalent.
• Valid state driver's license.
• Ability to work alone and maintain availability outside standard business hours to respond to urgent situations and support round-the-clock coverage.

Nice To Haves

• Associate or bachelor's degree in business, retail management, or a related field.

Responsibilities

• Oversee daily store operations and ensure policies and procedures are followed.
• Keep the store stocked, organized, clean, and operational; monitor performance and address operational issues.
• Ensure the store meets local health, safety, and regulatory standards.
• Drive sales and customer satisfaction through promotional campaigns and product displays; review sales trends and work toward sales and profit targets.
• Manage store expenses and budget to support profitability.
• Set a customer-first example, resolve complaints, improve service standards, and support customer loyalty and retention.
• Recruit, hire, train, coach, and develop store associates; provide feedback, conduct evaluations, and address performance issues.
• Create employee schedules and manage payroll within budget guidelines.
• Be available to stores during business hours and on nights and weekends.
• Manage inventory, ordering, receiving, restocking, audits, stock counts, product rotation, and shelf organization.
• Handle cash management, daily cash reports, register reconciliation, financial reports, purchase orders, and store expense controls.
• Analyze financial data to identify cost savings and profitability improvements.
• Implement in-store promotions and marketing activities; maintain relationships with customers and the local community; monitor and respond to online reviews and feedback.
• Conduct store audits and implement safety and security measures to prevent theft and protect employees and customers.
• Perform seasonal snow removal as needed and respond to emergency situations.

Benefits

• Weekly pay.
• Health insurance.
• Paid vacation.
• Holiday pay.
• 401(k) with employer match.
• Other benefits as part of the competitive full-time team member benefit package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED