Store Manager Unassigned

Walgreens • Freehold Township, NJ

4d • $27 - $49

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full-store operations across the front-end and pharmacy, completes the development track and required certifications within the timeframe in the learning plan, and shadows or assists a Store Manager while gaining experience overseeing store operations and team members.

The role includes structured classroom, online, and on-the-job training; assigned learning rotations at other area stores; development planning with the District Manager; and ongoing learning conversations with Store and District Managers. The employee develops proficiency in customer service, store and pharmacy operations, merchandising, loss prevention, inventory, business performance, planning, people management, and communications. The position also requires learning applicable compliance procedures and systems, and obtaining pharmacy technician registration or licensure where required by state law.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
• Willingness to accept assignment into a Store Manager position if offered.
• Willingness to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

• PTCB Certification.
• Bachelor’s degree.
• Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, including people leadership, business management, and customer-facing experience.

Responsibilities

• Complete the accelerated development program, required certifications, classroom and online learning, on-the-job training, assigned rotations, and learning objectives.
• Follow individual development plans and participate in ongoing growth and readiness discussions with the Store Manager, District Manager, and Regional Vice President.
• Monitor personal performance, pursue self-development, and learn retail, pharmacy, management, and operational best practices.
• Learn and implement standard operating procedures and compliance requirements across the front-end and pharmacy, and gain knowledge of store computer, technology, and software systems.
• Obtain pharmacy technician registration or licensure when required by state law and pursue PTCB certification when required by the state.
• Engage customers and patients, provide assistance, resolve complaints, answer questions, and model customer service best practices.
• Monitor customer service and support coaching, training, improvement plans, and actions to improve customer experience and service metrics.
• Shadow the Store Manager and gain proficiency supervising store operations and team members, including exposure to opening, closing, shift changes, and task delegation.
• Learn to supervise merchandising activities, including sets, resets, revisions, displays, promotional space, pricing, signs, and seasonal activities.
• Support asset protection by learning and monitoring loss-prevention programs and systems, electronic surveillance, price accuracy, and in-store price audits.
• Learn to analyze inventory trends and supervise inventory processes, including receiving, counting, ordering, pricing, returns, and merchandise transfers for front-end and pharmacy.
• Supervise assigned-location operations in compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
• Promote the safety and well-being of team members and effectively use the Security Operations Center.
• Follow company policies and procedures, maintain respectful working relationships, and complete special assignments and other tasks as assigned.
• Learn to analyze store and pharmacy financial and performance data, identify sales opportunities, and develop plans to increase sales, control costs, and improve results.
• Review asset protection data and develop plans to reduce loss; review daily performance indicators and weekly operational metrics and discuss improvement plans with Store and District Managers.
• Analyze pharmacy performance indicators and work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
• Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
• Learn people-management practices, including team-member training and coaching on standard operating procedures, and use Walgreens’ HR and people-management systems.
• Shadow the Store Manager during action planning and performance conversations, learn performance assessment criteria and metrics, and understand the use of discipline and performance improvement plans.
• Learn company policies and applicable local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
• Support the Store Manager in leveraging team strengths and skills to improve engagement, address challenges, solve problems, and adapt to change.
• Attend critical communication sessions, learn effective feedback and communication practices, assist with community events, and gain experience facilitating discussions about operational and engagement metrics.
• Accept a Store Manager position if an assignment is offered and be willing to transfer to other Walgreens retail assets within the same hiring area.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager