Store Manager

ACE Cash Express • Leesburg, FL

2d

About The Position

The Store Manager serves as the face of ACE Cash Express, providing customer service, facilitating sales, building professional relationships with customers, and developing in-depth knowledge of the company’s lending services (where applicable), check cashing, and card services. The role manages store operations and performance, supports and trains employees, and promotes ACE financial services through cross-selling and community marketing. The position calls for an entrepreneurial spirit, independent work, and accountability for overall store performance.

The role requires a high school diploma or equivalent. Two or more years of retail experience is beneficial, and Spanish proficiency is welcomed in most markets. Employees may occasionally travel to other stores to work. The physical demands include extended periods of standing and the ability to work 10–12 hours in a confined work area, subject to state labor laws; occasional lifting or moving of up to 25 pounds may also be required.

Requirements

• High school diploma or equivalent.
• Ability to work independently and take accountability for overall store performance.
• Ability to listen actively, communicate effectively, and empathize with customers.
• Ability to understand ACE’s range of financial products and services.
• Ability to meet the physical demands of the role, including standing for extended periods and working 10–12 hours in a confined work area, subject to state-specific labor laws.
• Occasionally lift and/or move up to 25 pounds.

Nice To Haves

• Two or more years of retail experience.
• Proficiency in Spanish.

Responsibilities

• Understand customers’ needs and recommend appropriate ACE products and services.
• Provide customer service, facilitate sales, and build professional relationships with customers.
• Support Sales Associates and guide them toward success in their roles.
• Listen actively, communicate clearly, and show empathy in customer interactions.
• Manage store operations and drive overall store performance, which may include cash handling, check cashing, lending, bill pay, and card services.
• Maintain accuracy, confidentiality, and compliance with industry regulations and safety guidelines.
• Promote ACE financial services through cross-selling and marketing strategies, including community marketing.
• Train and support store employees in product knowledge.

Benefits

• $1,500 signing bonus: $500 payable 45 days after successful completion of the New Hire Curriculum and $1,000 payable 120 days after successful completion of 90 days of employment. Must be in good standing and on active status to receive payment.
• Medical coverage for eligible full-time associates, subject to plan requirements.
• Dental coverage for eligible full-time associates, subject to plan requirements.
• Vision coverage for eligible full-time associates, subject to plan requirements.
• Paid time off.
• Paid holidays.
• Sundays off.
• Flexible schedules.
• Tuition reimbursement.
• Short-term disability coverage for eligible full-time associates.
• Long-term disability coverage for eligible full-time associates.
• Basic life and AD&D coverage for eligible full-time associates.
• 401(k) plan participation for all associates, subject to plan requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED