Store Manager

Kohl's•Panama City, FL

13d

About The Position

The Store Manager provides oversight and leadership for the entire store team and is the primary leader responsible for customer experience and associate engagement. The role teaches, coaches, and develops associates to deliver excellent service, merchandising expertise, and consistent operational execution. The Store Manager is accountable for key performance measures and the overall results and success of the store, with a primary goal of driving sales and profitability. The position manages sales and financial plans, payroll and scheduling, recruiting and employment decisions, associate relations, training and development, inventory, loss prevention, merchandising, and the customer experience. It also includes the broader responsibilities shared by Kohl’s manager roles, such as maintaining operational standards, supervising and developing talent, reinforcing company policies and safety, and adjusting resources to meet customer and workload needs.

Requirements

Must be 18 years of age or older.
Experience supervising 20 or more associates, including responsibility for performance management and employment decisions.
Strong verbal and written communication and interpersonal skills.
Excellent decision-making and problem-solving skills.
Strong people-management skills and ability to develop talent.
Flexible availability, including days, nights, weekends, and holidays.
Ability to perform the role’s accountabilities and satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer operation.
Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to lift up to 50 pounds frequently and occasionally lift more than 50 pounds with a two-person lift.
Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
Ability to stand and walk for the duration of a scheduled shift, at least 9 hours.
Ability to visually verify information and locate and inspect merchandise.
Ability to comply with health and safety standards.

Nice To Haves

Experience working in a retail environment, preferably in a managerial position.
Experience supervising 50 or more associates, including responsibility for performance management and employment decisions.
College degree or equivalent combination of education and 3–4 years of experience in retail or a similar industry.

Responsibilities

Guide profitable sales, meet store financial plans, and accomplish performance goals through strategic decisions and leadership of the store team.
Achieve payroll plans by managing schedules, monitoring labor costs, adapting to business conditions and sales, and planning staffing based on store traffic.
Recruit and make hiring, pay, and termination decisions for all levels of store personnel, including store management.
Manage associate relations issues, including performance management, and ensure associates follow company policies.
Manage new-hire training on Kohl’s culture, product knowledge, selling practices, and other responsibilities; hold associates accountable to individual goals.
Coach the store team, provide development opportunities, and create succession plans for associates.
Maintain sound inventory management through accurate shipping and receiving and completion of business directives, including price changes and ticketing.
Prevent loss by educating associates, monitoring store activity, maintaining product protection standards, enforcing policies, and partnering with Loss Prevention.
Ensure merchandising follows visual direction; adapt presentation to the store’s layout and needs and ensure products are clearly and compellingly displayed.
Plan and direct floor replenishment to maintain appropriate product levels on the sales floor.
Create a compelling customer experience by modeling customer service behaviors and ensuring point-of-sale speed and customer service meet standards and expectations.
Manage with integrity and honesty and foster teamwork in an engaged, inclusive culture.
Use sound judgment, involve appropriate partners when needed, and model, enforce, and guide associates.
Demonstrate, coach, and develop a customer-service mindset, including anticipating customer needs and resolving issues.
Maintain strong operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
Monitor and adjust resources to support customer needs and workload demands; assess KPIs to make informed decisions that drive store results.
Hire, train, develop, and supervise talent; accomplish multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Adhere to company safety policies and ensure the safety of associates and customers.
Perform other responsibilities as assigned.