Unassigned Store Manager - Birkdale Village
About The Position
The Store Manager, Unassigned, is a salaried leadership role at Sephora. The unassigned position allows Sephora to bench a Store Manager candidate in a large market with growth opportunities. The individual is expected to remain in the position for 30–90 days before moving to their own store. The Store Manager inspires and leads by example while creating excellent experiences for clients and teams. The role oversees customer service, sales and budget strategy, day-to-day store operations, profitability and efficiency, and team culture, coaching, and development. The role is based at the Birkdale Village store in Charlotte, North Carolina, and requires flexibility and the ability to be mobile within the market; relocation is a plus.
Requirements
- Passion for excellent client service and experiential retail.
- Previous retail management experience at a store with equivalent sales volume.
- Excellent organizational, analytical, and management skills.
- Experience as a hands-on leader who enjoys working on the sales floor to motivate, coach, and help teams succeed.
- Ability to attract, identify, and inspire talented employees.
- Strong emotional intelligence, resilience, communication skills, and ability to influence team members.
- Flexible availability to work.
- Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, work in a fragrance-filled environment, and handle and apply products to clients.
- Adherence to Sephora’s dress code and other Employee Handbook policies.
- Ability to be mobile within the market.
Nice To Haves
- Ability to relocate.
Responsibilities
- Create excellent customer experiences through client focus, collaboration, problem-solving, and relationship building; use Sephora tools and data to measure KPIs and propose action plans for improvement.
- Develop sales and budget strategies by identifying, analyzing, and forecasting sales and opportunities to maximize sales and profitability and meet objectives.
- Manage day-to-day store operations and operational initiatives to promote profitability and efficiency while representing Sephora’s brand and culture in accordance with its policies, values, and best practices.
- Engage and inspire the team through Sephora’s values, and support employee growth through coaching and development based on team members’ strengths.
- Lead by example on the sales floor to motivate, coach, and help teams succeed.
- Attract, identify, and inspire talented employees.
Benefits
- Healthcare coverage, including medical, dental, and vision plans, subject to eligibility.
- Disability and life insurance coverage.
- 401(k) savings plan with a 4% match.
- Flexible spending account (FSA) and health savings account (HSA) programs.
- Student Debt Retirement plan, through which qualifying student loan payments can earn a Sephora 401(k) match.
- Vacation paid time off, sick paid time off, and protected leave.
- Tuition reimbursement.
- Training and leadership development.
- Employee discount of 30% on merchandise and services, opportunities for free products or gratis, and flash sale discounts on LVMH brand products.
- Free mental health and financial coaching resources with 24/7 access.
- Volunteer and donation matching.
- Potential eligibility to earn bonuses.
- Employee referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
