Assistant Store Manager - Birkdale Village
About The Position
The Assistant Store Manager supports the Store Manager in overseeing daily store operations, delivering exceptional client experiences, and driving sales and profitability. The role leads, coaches, recruits, and develops team members; supports performance, learning, and accountability; and helps build a diverse and inclusive team. The Assistant Store Manager resolves client concerns, promotes loyalty programs and personalized service, maintains Sephora’s store, policy, and brand standards, and optimizes inventory and staffing resources. This is an on-site, salaried, full-time role at Sephora’s Birkdale Village location in Charlotte, North Carolina. Availability is required for evenings, weekends, and holidays. Physical requirements include lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for an entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $60,100 to $73,600. Employees may also be eligible for bonuses. Sephora describes a community-oriented workplace and career development opportunities, including training, tuition reimbursement, and leadership development.
Requirements
- Demonstrated success as a retail assistant manager in a fast-paced, high-volume environment, driving results and elevating team performance through hands-on leadership.
- Ability to recruit, inspire, and develop talent while delivering results and fostering a collaborative atmosphere.
- Strong communication and interpersonal skills, including the ability to build trust and deliver constructive feedback.
- Commitment to team coaching, mentorship, actionable feedback, learning, and accountability.
- Experience creating personalized client experiences that build loyalty while balancing operational priorities and business growth.
- Availability to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds; bend and stretch to stock shelves; stand and walk the sales floor for an entire shift; work in a fragrance-filled environment; and handle and apply products to clients, with or without accommodation.
Responsibilities
- Collaborate with the Store Manager to support smooth daily operations, exceptional client experiences, sales, and profitability.
- Lead, coach, inspire, and empower the team to meet performance goals and foster growth, development, and accountability.
- Attract, hire, and onboard talent, building a diverse and inclusive team.
- Provide ongoing learning, real-time coaching, actionable feedback, and support to develop associates.
- Conduct performance appraisals and provide mentorship to support team members’ career growth and engagement.
- Deliver outstanding client service, resolve concerns, and promote engagement through loyalty programs and personalized experiences.
- Maintain a visually inspiring and clean store environment and ensure compliance with policies, procedures, and brand guidelines.
- Optimize inventory and staffing resources and adapt to changing retail priorities and opportunities.
Benefits
- Medical, dental, and vision coverage
- Disability insurance
- Life insurance
- 401(k) with a 4% company match
- Flexible spending account (FSA) and health savings account (HSA) programs
- Student Debt Retirement plan that allows qualifying student loan payments to earn the 401(k) match
- Paid vacation time off, paid sick time off, and protected leave
- Training, tuition reimbursement, and leadership development
- 30% discount on merchandise and services
- Free products or gratis and flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources with 24/7 access
- Volunteer and donation matching
- Potential eligibility for bonuses
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
