Store Manager - Belmont Village

Tumi•Elmont, NY

5d•$38 - $39

About The Position

The Store Manager is responsible for creating a client experience that reflects the TUMI brand, building and maintaining strong client relationships, and driving sales through outstanding service. The role requires a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The Store Manager leads the store team, supports sales and KPI performance, develops employees, manages store operations, and ensures the store delivers a consistent, superior client experience.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value collaboration and be open to feedback.
Have strong sales and client-experience skills, preferably in the luxury market.
Demonstrate proven success meeting sales goals and achieving KPIs.
Have a strong sense of integrity and the ability to lead by example.
Have strong time-management skills.
Be available to work nights, weekends, mornings, and holidays as needed.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Experience in the luxury market.

Responsibilities

Meet and exceed individual and store baseline sales goals and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Lead by example, influence team members, and delegate tasks clearly and effectively.
Develop short- and long-term strategies and demonstrate initiative, time management, and calendar-planning skills.
Train and develop team members through roleplay, coaching, and application of training content.
Provide clear coaching and feedback on strengths, goals, and opportunities; use company tools to foster a 360-degree coaching culture.
Network and recruit consistently, maintain bench strength for store positions, and establish a succession plan for the management team.
Communicate effectively in writing and verbally with the team, peers, supervisors, and corporate partners.
Demonstrate ethical conduct, promote organizational goals, adapt to change, remain calm, deescalate situations, and collaborate effectively.
Manage the store schedule, timecards, and payroll.
Monitor shipments, transfers, and price changes for accuracy, and plan and organize store inventory.
Resolve challenging situations using sound judgment, analyze business results, and make informed business decisions.
Enforce company policies and procedures and manage and coordinate daily store operations.
Ensure the store follows visual guidelines and directives.
Promote excellent client service through use of client books and thank-you cards and execution of event strategies.