Store Manager - Belmont Village

Samsonite•Elmont, NY

About The Position

As part of TUMI’s retail team, the Store Manager creates a client experience that reflects the brand’s ethos, builds and maintains strong client relationships, and drives sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. The retail environment encourages entrepreneurial initiative and growth while the team works to increase sales and key performance indicators, build client awareness, provide world-class service, and grow the brand. The Store Manager leads store performance, team development, daily operations, compliance, and the in-store client experience. They coach and develop employees, help build a strong management succession pipeline, analyze business results, and ensure that store operations and visual presentation follow company standards.

Requirements

Strong sales and client-service experience, preferably in the luxury market.
Demonstrated success meeting sales goals and achieving key performance indicators.
Strong time-management skills.
Integrity and the ability to lead by example.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Ability to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder.

Nice To Haves

Understanding of and passion for the TUMI brand, its lifestyle, clients, and product assortment.
Openness to feedback and ability to work collaboratively.

Responsibilities

Meet and exceed individual and store baseline goals for sales and key performance indicators, including conversion, DPT, UPT, and client data capture.
Lead by example, influence team members, delegate tasks, develop short- and long-term strategies, and manage time and calendar planning.
Teach training content through roleplay and coaching; help employees develop and apply new ideas and concepts.
Provide clear coaching and feedback about strengths, goals, and opportunities, using company tools to support a 360-degree coaching culture.
Network and recruit consistently, maintain viable bench strength for store positions, and establish a succession plan for the management team.
Communicate effectively with the team, peers, supervisors, and corporate partners; demonstrate ethical conduct, adaptability, and the ability to deescalate situations.
Manage store schedules, timecards, and payroll; monitor shipments, transfers, and price changes for accuracy; and plan and organize inventory.
Resolve challenging issues using good judgment, analyze business results, make informed business decisions, and coordinate daily store operations.
Follow company policies and procedures and hold the team accountable for compliance.
Ensure the store follows visual guidelines and directives and deliver a consistent, superior client experience through client books, thank-you cards, and event strategies.