Assistant Store Manager - Birkdale Village

sephora.com•Charlotte, NC

1d•$60,100 - $73,600•Onsite

About The Position

The Assistant Store Manager supports the Store Manager with daily store operations, team leadership, and the delivery of exceptional client experiences. This role drives sales and profitability in a fast-paced retail environment while coaching and developing associates, building a diverse and inclusive team, and fostering accountability and continuous learning. The Assistant Store Manager recruits and onboards talent, provides real-time coaching and performance feedback, conducts performance appraisals, resolves client concerns, and encourages engagement through loyalty programs and personalized experiences. The role also maintains Sephora’s store, brand, and operational standards; optimizes inventory and staffing resources; and adapts to shifting priorities. This is an on-site, full-time salaried position at Sephora’s Birkdale Village store in Charlotte, North Carolina. Availability is required for evenings, weekends, and holidays. The position involves lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking on the sales floor for an entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $60,100 to $73,600; employees may also be eligible for bonuses.

Requirements

Demonstrated success as a retail assistant manager in a fast-paced, high-volume environment, driving results and elevating team performance through hands-on leadership.
Strong ability to recruit, inspire, and develop talent and foster an energetic, collaborative atmosphere.
Strong communication and interpersonal skills, including the ability to build trust and deliver constructive feedback.
Commitment to team mentorship, real-time coaching, actionable feedback, learning, and accountability.
Experience creating personalized client experiences that build loyalty while balancing operational priorities and business growth.
Availability to work evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk on the sales floor for the entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.

Responsibilities

Collaborate with the Store Manager to support daily operations and deliver exceptional client experiences while driving sales and profitability.
Lead, coach, inspire, and empower the team to meet performance goals and foster growth, development, and accountability.
Attract, hire, and onboard talent, building a diverse and inclusive team.
Foster continuous learning through real-time coaching, actionable feedback, and ongoing support.
Conduct performance appraisals and provide mentorship and feedback to support associates’ careers and engagement.
Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
Maintain a visually inspiring and immaculate store and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources, adapting to shifting priorities and opportunities.

Benefits

Medical, dental, and vision coverage
Company-paid disability and life insurance
401(k) with a 4% company match
FSA and HSA programs
Student Debt Retirement plan, with qualifying student loan payments eligible to earn the company 401(k) match
Paid vacation and sick time and protected leave
Training, tuition reimbursement, and leadership development
30% discount on merchandise and services
Opportunities for free products or “gratis” and flash sale discounts on LVMH brand products
Free mental health and financial coaching resources with 24/7 access
Volunteer and donation matching
Potential eligibility to earn bonuses