Store Manager

Walgreens•Louisville, KY

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, asset protection, team member selection and development, and delivery of a distinctive customer and patient experience. The role supervises store and pharmacy operations, including scheduling, task delegation, cash controls, bookkeeping, merchandising, inventory, receiving, maintenance, and compliance with applicable laws and company policies. The Store Manager analyzes business, pharmacy, clinic, and asset protection performance; develops plans to increase sales, control costs, and reduce loss; and works with pharmacy and clinic leaders to support performance. The position leads hiring, training, performance management, career development, compensation oversight, and communication across the store team. It also serves as a liaison among the store, district, and corporate teams and participates in community outreach. The manager participates in company and on-the-job training, including completion of Walgreens School of Operations within six months in the position. Pharmacy technician registration or licensure, or the applicable Washington pharmacy assistant status, is required according to state law. A licensed pharmacist may meet the stated licensing condition within the specified period.

Requirements

Bachelor's degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months from the Store Manager position start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor's degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy, model service best practices, assist customers and clinic patients, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
Supervise store funds, register counts, bank withdrawals, armored car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotions, signs, and seasonal offerings.
Analyze inventory trends and manage ordering, stock levels, liquidations, receiving, stocking, pricing, returns, and merchandise transfers.
Implement operational feedback from the District Manager and organize the store through hiring, placement, scheduling, and delegation.
Ensure the store and grounds are clean and presentable, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products, as well as company policies.
Ensure staff know the store's computer and technology systems and software, and contact IT support to resolve system problems.
Assign daily operational tasks and responsibilities and set expectations for team members and assistant managers.
Analyze financial, performance, KPI, asset protection, pharmacy, and clinic data; develop action plans to improve performance, grow sales, control costs, and reduce loss.
Work with the pharmacy manager and clinic coordinator or manager to support pharmacy and clinic performance, including pharmacy support during busy periods when necessary and legally permitted.
Manage team member performance, goals, feedback, recognition, career progression, training, coaching, and performance plans.
Make hiring, promotion, and termination decisions; address employee issues and discipline, involving Employee Relations and Human Resources as appropriate.
Monitor and approve team member compensation and promote teamwork, motivation, and open communication.
Complete company and on-the-job training, attend training requested by District Management and corporate, and follow performance improvement plans.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required.
Serve as liaison between district, corporate, and the store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned.