Store Manager (Store 4170)

GameStop•Burlington, MA

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests, providing outstanding service, and supporting the store environment to meet or exceed sales and profit goals. The role ensures products are easy to see and buy, builds sales through product and gaming knowledge, maintains a clean and organized shopping environment, and grows guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing needs varying by store size, location, and expected sales volume. The Store Manager leads store operations and staff, including guest service, recruiting and training, scheduling, performance feedback, payroll, inventory and loss prevention, merchandising, fulfillment, financial procedures, safety, and administrative duties. The position requires working 40 hours per week with flexibility for extended hours or days, including nights, weekends, some holidays, and occasional overtime. The role involves standing and moving throughout the store for up to 12 hours per day and lifting merchandise weighing up to 30 pounds.

Requirements

Proof of identity and eligibility to legally work in the United States.
At least 18 years of age.
High school diploma or equivalent.
At least 1 year of retail management experience.
Outgoing and welcoming personality with strong people skills and the ability to provide genuine, individualized guest assistance.
Clear verbal and written communication and listening skills in English, in person and by phone.
Ability to work independently and lead a team, complete tasks in a timely manner, and meet leadership expectations for attendance, appearance, safety, and respectful workplace conduct.
Ability to operate a POS computer system; perform basic mathematics and alphabetizing; and complete paperwork properly.
Ability to follow and convey written, oral, or diagram-based instructions and perform financial tasks in accordance with company policy.
Ability to meet objectives in a fast-paced, changing environment; manage pressure; adapt to stressful situations; and use good judgment.
Reliability and trustworthiness, and ability to work alone.
Ability to work 40 hours per week and flexibly work extended hours or days, including nights, weekends, some holidays, and occasional overtime.
Ability to stand and move throughout the store unassisted for up to 12 hours per day; bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise weighing up to 30 pounds from ground level to at least 4 feet.
For positions at stores on military bases, ability to possess or acquire during onboarding a working understanding of military ranks and related insignia.

Nice To Haves

Associate’s degree or accredited bachelor’s degree emphasizing business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.

Responsibilities

Lead store operations and staff in a multiunit capacity, and drive achievement of sales, profit, and shrink goals.
Provide and model high-quality guest service, respond to questions and concerns, recommend products, explain promotions, and promote reservations, trade-ins, and Pro Rewards.
Support the total shopping environment, including visual presentation, sales initiatives, guest relationships, and repeat business.
Process purchases and returns using the POS system and respond to guest inquiries in person and by phone.
Recruit, interview, hire, assess, develop, and retain associates; ensure required onboarding, job, and compliance training is completed.
Communicate with store associates and the District Manager to implement store initiatives; set service expectations and train associates on job responsibilities and policies.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule staff, follow scheduling guidelines, account for breaks and meals, and maintain staffing levels that support guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, including written feedback in Workday or the HR service management system.
Maintain clean, organized, and properly merchandised store areas, including restrooms, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily; perform inventory counts, stock and restock merchandise, and maintain organized and alphabetized sales-floor displays.
Protect company assets through inventory control and loss prevention practices, including scam awareness, safety practices, required bank deposits, and appropriate inspection of associate belongings at closing or shift end.
Count, balance, and reconcile daily transactions; complete closeout paperwork and deposit slips; maintain sufficient cash and change; and make deposits according to established guidelines.
Verify shipments, document discrepancies in the POS system, conduct inventory counts, and communicate discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, with boxes properly labeled and packing lists included.
Maintain awareness of associate and guest safety, address hazards, and report injuries according to company guidelines.
Keep store records and files organized and ensure manuals are current.
Form professional partnerships with appropriate military personnel, including the Supply Base Leader, when working at a store on a military base.
Follow GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.