Store Manager

The Salvation Army Central Territory • Racine, WI

5d • Onsite

About The Position

The Salvation Army is seeking a Store Manager to lead a thrift store and support its mission through effective store operations, staff management, and community engagement. The manager oversees staff supervision, sales performance, store maintenance, customer service, banking, and record keeping, ensuring store functions support the mission of serving people in need. The role works in conjunction with the Regional Manager and Department Heads and may involve travel to other locations for work or training, including monthly management training.

Requirements

• Two years of experience in staff management and development, or a combination of education and experience.
• Proven retail management experience.
• Strong leadership and team-building skills.
• Excellent customer service orientation.
• Proficiency in cash handling and basic financial management.
• Ability to work a flexible schedule, including early or late shifts, weekends, and holidays.
• Ability to speak, write, and understand English sufficiently to communicate effectively with customers, management, and coworkers.
• Basic computer skills, including use of a point-of-sale system, payroll program, Microsoft Office Suite, and other adopted programs or systems.
• Good speaking, hearing, and vision ability, and excellent manual dexterity.
• Valid driver's license and must pass a motor vehicle record search.
• Ability to meet the stated physical requirements, including regularly lifting or moving up to 50 pounds and occasionally up to 100 pounds.

Responsibilities

• Recruit, interview, recommend for hire, train, and supervise store staff in conjunction with the Regional Manager.
• Manage staff scheduling and payroll processing, and review and approve store personnel time and attendance using the current payroll system.
• Implement company policies and practices in employee relations.
• Develop and implement strategies to meet production and sales goals.
• Oversee donations, product sorting, pricing, and presentation.
• Manage store maintenance, safety, and appearance, and ensure compliance with OSHA and Salvation Army safety policies.
• Create an enjoyable shopping environment, develop customer retention plans, and model positive customer interactions.
• Oversee cash handling and daily deposits, work within budget parameters, and track inventory for designated product lines.
• Maintain open communication with the Regional Manager and Department Heads.
• Provide daily reports on store production and sales.
• Address customer complaints and educate customers about the program.
• Collaborate with the Regional Manager on personnel reviews for direct reports.
• Check employee time logs regularly in accordance with current regulations and training.

Benefits

• Comprehensive medical, dental, vision, and hearing coverage
• Prescription drug plan
• Voluntary life insurance
• Competitive pension plan
• 403(b) retirement savings plan with immediate eligibility
• Vacation days, accruing after the first month and eligible after 90 days
• Personal days, eligible after 90 days
• Paid sick days
• Paid holidays with immediate eligibility
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Opportunity to make a positive impact in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed