Store Manager, Petsense

Tractor Supply Company•Rincon, GA

About The Position

The Manager in Training learns the duties and skills required for a Store Manager role. The position supports outstanding sales results through effective sales techniques, team building, customer loyalty and world-class service, and execution of company standards. It also promotes a safe, productive environment for Team Members, customers, vendors, and animals in the store. The role involves learning and supporting store staffing, scheduling, payroll, training and development, performance management, sales and profit growth, merchandising, expense control, inventory management, loss prevention, auditing, budgeting, and sales forecasting. It also includes customer service, opening and closing procedures, cash handling, animal care, local marketing events, and required store paperwork. The position requires regular attendance, varied shifts based on business needs, and travel as needed for training, meetings, or district support.

Requirements

At least two years of retail leadership experience.
Must be at least 18 years old.
Must possess a valid driver’s license.
High school diploma or equivalent.
Ability to read, write, and count accurately.
Ability to communicate effectively with customers and Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Time- and stress-management skills.
Basic computer skills and math aptitude.
Ability to perform and execute the principal responsibilities of Team Members.
Ability to work with small animals, including snakes, spiders, crickets, hamsters, and amphibians, while following safety policies.
Ability to move merchandise weighing up to 50 pounds and perform the physical activities required to move throughout the store and outdoor areas.
Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register; forklift and baler requirements do not apply if under age 18.
Ability to complete required training and certification to dispense propane and to dispense propane; this requirement does not apply if under age 18.
Ability to drive or operate a vehicle for business needs.

Nice To Haves

Experience with profit and loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling.

Responsibilities

Uphold and promote a safe, productive work environment by following and enforcing Petsense by Tractor Supply policies and procedures.
Learn to build and develop the store team through staffing, hiring, retention, scheduling, payroll management, training, succession planning, performance reviews, and counseling.
Support selling initiatives by thanking customers, engaging with customers and pets, advising on products or services, and making the experience memorable.
Drive sales and profit through sales leadership, merchandising, expense control, profit-and-loss management, asset protection, and shrink reduction.
Grow the grooming business and ensure pets in the store’s care are safe and cared for.
Generate brand awareness through local marketing events, including pet adoptions and community events.
Learn to execute store standards for presentation, inventory, freight, pricing, promotions, loss prevention, audit compliance, and daily task planning and delegation.
Handle customer complaints and issues and support a positive shopping experience.
Perform opening and closing procedures, operate registers and computers, supervise cash handling, and ensure daily reconciliation of cash drawers and the vault.
Transport deposits to the bank or coordinate with an armored car service.
Work scheduled shifts and maintain regular, predictable attendance, including varied hours, days, nights, and weekends as business needs require.
Train on daily, weekly, and monthly paperwork, including invoices, schedules, orders, returns, and purchase-order reports.
Train on sales forecasting, payroll analysis, budget review, team-member evaluations, and corrective-action documentation.
Learn to manage periodic price changes, budgeting, sales forecasting, and store-process audits.
Learn animal-care practices and policies for animals in the store, including animals receiving services, available for adoption, or for sale.
Travel as required for training, meetings, and support of other locations or district needs.