Store Manager

EZCORP • Oklahoma City, OK

2d

About The Position

The Store Manager leads, coaches, and mentors a team of 3 to 10 or more Sales Associates while providing outstanding customer service and building ongoing customer relationships. The team works with customers to negotiate mutually satisfying agreements involving pawn and sales transactions. This retail role offers an opportunity to connect with the local community and contribute positively to customers’ lives, with development and career paths in a fast-paced environment.

Requirements

• High school diploma or GED.
• At least 1 year of experience in a management role.
• Ability to offer and describe various solutions and their benefits to customers.
• Strategic and tactical management skills.
• Ability to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance.
• Engaging personality with leadership, coaching, and mentoring skills.
• Strong negotiation skills and ability to create a superior customer service experience.
• Highly organized and detail-oriented, with excellent judgment, time-management, and prioritization skills.
• Excellent communication and interpersonal skills.

Nice To Haves

• Background of accountability for meeting targets and metrics in a performance-driven environment.
• Strong marketing and community outreach abilities.
• Knowledge of commonly pawned items such as tools, jewelry, firearms, or electronics.
• Pawn experience.
• Bilingual.

Responsibilities

• Analyze reports and profitability statements, and provide recommendations and necessary action plans.
• Recruit, select, orient, and train Team Members while monitoring and appraising their job results.
• Coach and develop Team Members to support their performance and career aspirations.
• Schedule and assign Team Members, and follow up on their work to meet store operational requirements.
• Ensure pricing and timely markdowns follow guidelines.
• Secure merchandise by implementing security systems and measures.
• Market and display merchandise to meet store standards.
• Maintain a safe and clean store environment for Team Members and customers.
• Comply with all legal requirements.
• Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Provide outstanding customer service and build strong ongoing relationships with customers.
• Work with customers to negotiate mutually satisfying pawn and sales transactions.

Benefits

• Free health insurance
• Competitive wages
• Generous bonus potential
• Great working hours
• 401(k) with company match
• Generous paid time off
• Holiday pay
• Store discount
• No-cost medical insurance for the Team Member only when selecting the BlueCross BlueShield EPO plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED