Intimissimi Store Manager at its Montgomery Mall, MD - IV72 location

ONIVERSE•Bethesda, MD

2d•$55,000 - $65,000•Onsite

About The Position

The Store Manager is a people- and business-oriented leader responsible for overseeing efficient store operations, leading the team, and delivering memorable customer experiences. The role supports the execution of store strategy to achieve performance goals and profitable sales growth across customer service, product operations, merchandising, and talent development. The Store Manager mentors, trains, and develops team members while representing the brand’s standards and Oniverse’s values: Open Minded, Authentic, Passionate, Dynamic, Team Player, and Pragmatic. The position combines sales leadership and customer engagement with responsibility for merchandise and stock management, store presentation and cleanliness, operational procedures, performance management, scheduling, and store events. The Store Manager works with the District Manager, Sales Leads, and Assistant Managers to implement business plans, meet commercial goals, maintain service standards, and develop the team. The role may also involve supporting new store openings and participating in company contests.

Requirements

Authorization to work in the United States for any employer.
High school graduate or equivalent.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, and engage in repetitive motions; push, pull, and carry items for short distances; and climb a ladder or use a step stool.
Enjoy working with a team to accomplish store goals and building connections with guests.

Nice To Haves

Minimum 4 years of experience in customer service and the contemporary retail industry preferred.

Responsibilities

Ensure compliance with company policies and procedures.
Lead sales activities on the sales floor, engage customers and top clients, and ensure a high level of customer service.
Follow up with clients through the Sales Team and provide customized proposals tailored to their needs.
Meet or exceed personal sales and productivity goals agreed upon with the District Manager.
Represent brand standards and deliver a high-level customer experience.
Mentor, train, and inspire the team through product knowledge and brand awareness.
Monitor competitors and fashion trends.
Attract, recruit, and retain a high-performing team.
Promote brand awareness and store presence through community outreach and company-sponsored events.
Oversee daily incoming and outbound merchandise requests and shipments.
Develop and implement business action plans with the District Manager to improve sales by product category and client tier.
Manage stock levels in coordination with the District Manager to support sell-through and new product launches.
Operate the POS system and perform email, opening, and closing procedures.
Maintain a clean, organized store, including the sales floor, fitting rooms, cash desk, bathroom, and stockroom; complete daily cleaning tasks.
Train team members on current collections, brand guidelines, and seasonal strategy.
Support visual and housekeeping standards.
Conduct coaching and counseling sessions, provide timely feedback, oversee performance check-ins, and establish individual employee goals.
Create action plans for team members in collaboration with the District Manager.
Prepare monthly schedules based on peak hours to ensure floor coverage and submit payroll records on time.
Communicate company KPIs and identify strategies to meet performance standards.
Help plan and execute promotional events, product launches, and other initiatives to increase foot traffic and sales.
Coordinate Sales Leads and Assistant Managers to support customer service, store operations, sales strategies, and commercial goals.
Train Sales Leads and Assistant Managers, including on cross-department functions.
Potentially support new store openings across the United States and participate in nationwide contests.
Take on other responsibilities as assigned by the direct manager based on business needs and career development.