Calzedonia Sales Lead FT at its Montgomery, MD - CEA5 location

ONIVERSE•Bethesda, MD

1d•$17 - $21•Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and retention, driving revenue, and inspiring brand loyalty. Working with the store team and reporting to store management, the Sales Lead develops new clients, turns walk-in traffic into brand ambassadors, creates excitement around products, shares personalized fashion advice, and maintains a high level of professionalism. The role calls for an outgoing, positive, goal-oriented person who proactively engages clients, identifies their needs, and supports sales goals. Sales Leads also mentor teammates and represent the company’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The role combines client outreach and relationship management with sales, product knowledge, store operations, visual standards, stock management, and team support. Sales Leads may train new teammates and, depending on experience and performance, may be selected to support new store openings across the United States. The company offers hands-on opportunities to develop skills in guest experience, store operations, business acumen, visual merchandising, and stock management.

Requirements

Must be eligible to work in the United States for any employer.
High school graduate or equivalent.
Minimum 1–2 years of customer service and contemporary retail industry experience preferred.
Strong verbal and written communication skills.
Commitment, self-motivation, and goal orientation.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Able to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.

Nice To Haves

Experience in customer service and the contemporary retail industry (1–2 years preferred).

Responsibilities

Build genuine client relationships through thoughtful, consistent outreach.
Maintain a positive, proactive attitude and consistently exceed client service expectations.
Communicate effectively verbally and in writing, and capture customer information for phone and written follow-up.
Manage the client book, including following up about shopping experiences and product-care questions.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain thorough product knowledge and communicate product benefits to maximize sales opportunities.
Use fashion expertise to inspire clients and build collaborative partnerships with the team.
Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
Partner with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
Help maintain store visual and housekeeping standards.
Operate the POS system and complete email, opening, and closing procedures.
Maintain cleanliness and organization of the sales floor, fitting rooms, cash desk, and backroom areas by completing daily cleaning tasks, including dusting, cleaning glass and mirrors, emptying trash, sweeping and mopping, and sanitizing shared areas and equipment.
Work with the Assistant Manager and Store Management to provide high-quality customer service, complete store operations efficiently, implement sales strategies, and meet or exceed commercial goals.
Train new teammates, which may include cross-department functions.
Participate in nationwide contests and, if selected, support new store openings across the United States.