Calzedonia Sales Lead FT at its Boca Raton, FL - CAT2 location

ONIVERSE•Boca Raton, FL

2d•$15 - $24•Onsite

About The Position

The Sales Lead provides a superior level of customer service while increasing conversion and retention, driving revenue, and inspiring brand loyalty. Working with the store team and reporting to store leadership, the Sales Lead develops client relationships, turns walk-in traffic into brand ambassadors, and creates excitement around products through personalized fashion tips and professional service. The role calls for a positive, goal-oriented, outgoing, and engaging approach, including proactively engaging clients, identifying their needs, and working to achieve sales and productivity goals. The Sales Lead models Oniverse’s values, mentors teammates, and supports a welcoming and collaborative store environment. The position also contributes to daily store operations, including replenishment, markdowns, visual and housekeeping standards, stock management, and opening and closing procedures. Sales Leads may train new teammates and can have opportunities to develop skills across guest experience, store operations, business, visual merchandising, and stock management.

Requirements

Must be eligible to work in the United States for any employer.
High school graduate or equivalent.
Strong customer service standards and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and a goal-oriented approach.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend, stretch, and engage in repetitive motions; and push, pull, and carry items.

Nice To Haves

Three to four years of experience in the contemporary fashion retail industry is highly preferred.

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Proactively engage clients, provide personalized service, and work to exceed their expectations.
Capture customer information and follow up by phone or in writing, including responding to inquiries about the shopping experience and product care.
Meet or exceed personal sales and productivity goals agreed upon with the Store Manager.
Demonstrate comprehensive product knowledge and use fashion expertise to maximize sales opportunities.
Collaborate with teammates and mentor new colleagues.
Support managers with daily store operations, including replenishment and seasonal markdowns.
Partner with the Manager to use internal systems, analyze business performance, and track store and individual KPIs.
Help maintain store visual, housekeeping, cleanliness, and organization standards.
Operate the POS system and perform email, opening, and closing procedures.
Complete daily cleaning tasks, including cleaning fixtures, glass, mirrors, and shared areas; emptying trash; sweeping and mopping; and sanitizing sinks and countertops.
Provide training to new teammates, potentially including cross-department functions.
Work with Assistant Manager and Store Management to deliver high-quality customer service, complete store operations efficiently, implement sales strategies, and meet commercial goals.

Benefits

Base salary plus a monthly bonus based on budget achievement, store volume, and location.
Medical insurance.
Pet insurance.
Paid time off.
Paid parental leave, subject to eligibility requirements.
401(k) matching.
Pre-tax commuter benefits for transit and parking.
Referral bonus.
Employee discount.
Free uniform.