Calzedonia Sales Lead FT at its Dolphin Mall, FL - CAY2 location

ONIVERSE • Miami, FL

3d • $15 - $24 • Onsite

About The Position

The Sales Lead provides a superior level of customer service, helps increase conversion and client retention, drives revenue, and inspires brand loyalty. Working with the store team and reporting to store leadership, the Sales Lead develops new clients and turns walk-in traffic into brand ambassadors by creating excitement around products, offering personalized fashion advice, and maintaining a high level of professionalism. The role calls for a positive, outgoing, goal-oriented person who proactively engages clients, identifies their needs, and mentors teammates.

Sales Leads represent the company’s values through open-mindedness, authenticity, passion, adaptability, teamwork, and practical problem-solving. They create inclusive, welcoming experiences; build genuine relationships with guests and colleagues; adapt to a fast-paced retail environment; and work collaboratively to address challenges while following company policies and procedures.

The position also supports store operations, sales strategies, visual standards, stock management, and store cleanliness. Sales Leads may have opportunities to support new store openings and participate in company-wide contests. The company offers hands-on learning and development across guest experience, store operations, business acumen, visual merchandising, and stock management, with potential for career growth into store and district leadership roles.

Requirements

• Eligibility to work in the United States for any employer.
• High school graduate or equivalent.
• High standards of customer service and advanced knowledge of selling techniques.
• Strong verbal and written communication skills.
• Commitment, self-motivation, and a goal-oriented approach.
• Problem-solving skills.
• Ability to work a flexible schedule, including nights, holidays, and weekends.
• Ability to lift more than 20 pounds; stand for long periods; bend and stretch; engage in repetitive motions; and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
• Ability to work with a team to accomplish store goals and build connections with guests.

Nice To Haves

• Three to four years of experience in the contemporary fashion retail industry is highly preferred.
• Experience in customer service and sales, which is considered when determining compensation.

Responsibilities

• Build genuine relationships with clients through thoughtful, consistent outreach.
• Provide proactive service and consistently work to exceed client expectations.
• Capture customer information and follow up using phone and written communications.
• Manage the client book, including following up about shopping experiences and product-care questions.
• Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
• Maintain thorough product knowledge and communicate product benefits to support sales.
• Use fashion expertise to inspire clients and build collaborative partnerships with the team.
• Support managers with daily replenishment, seasonal markdowns, and other standard in-store operations.
• Work with the Manager to use internal systems for business analyses and tracking store and individual KPIs.
• Help maintain store visual and housekeeping standards.
• Operate the POS system and perform email, opening, and closing procedures.
• Maintain cleanliness and organization across the sales floor, fitting rooms, cash desk, and backroom areas, including cleaning fixtures, glass, mirrors, floors, sinks, shared areas, and equipment and removing trash.
• Report to the Assistant Manager and Store Management and help deliver high-quality customer service, efficient store operations, and sales strategies that meet or exceed commercial goals.
• Train new teammates, potentially including cross-department functions.
• Potentially support new store openings across the United States and participate in nationwide contests.
• Share knowledge and experience with new team members and contribute to team development.

Benefits

• Base salary plus a monthly bonus based on budget achievement, store volume, and location.
• Medical insurance.
• Pet insurance.
• Paid time off.
• Paid parental leave, subject to eligibility requirements.
• 401(k) matching.
• Pre-tax commuter benefits for transit and parking.
• Referral bonus.
• Employee discount.
• Free uniform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED