Calzedonia Sales Lead FT at its Garden State Plaza, NJ - CCF6 location

ONIVERSE•Paramus, NJ

13d•$17 - $20•Onsite

About The Position

The Sales Lead provides a high level of customer service and fashion expertise to increase conversion and retention, drive revenue, and build brand loyalty. Working with the store team and reporting to store leadership, the Sales Lead develops client relationships, turns walk-in traffic into brand ambassadors, shares personalized fashion advice, and helps clients find products that meet their needs. The role calls for an outgoing, positive, goal-oriented approach and includes mentoring teammates and supporting an inclusive, collaborative store environment. Sales Leads support daily store operations and sales strategies, help maintain visual and cleanliness standards, and contribute to efficient stock management and replenishment. They use internal systems to monitor store and individual performance, operate the POS system, and complete email, opening, and closing procedures. The role also involves training new teammates and may offer opportunities to support new store openings and participate in company-wide contests. The position is full-time at the Garden State Plaza location in Paramus, New Jersey. The stated hourly pay range is $17.00–$20.00, with base salary plus a monthly bonus based on budget achievement, store volume, and location.

Requirements

Eligibility to work in the United States for any employer.
High school graduate or equivalent.
Minimum 1–2 years of experience in customer service and contemporary retail is preferred.
Strong verbal and written communication skills.
Commitment, self-motivation, and a goal-oriented approach.
Problem-solving ability.
Ability to work a flexible schedule, including nights, holidays, and weekends.
Ability to lift more than 20 pounds; stand for long periods; bend and stretch; walk short distances; perform repetitive motions; and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
People-oriented and able to work with a team to accomplish store goals.

Nice To Haves

Experience in customer service and the contemporary retail industry (minimum 1–2 years preferred).

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Provide proactive, high-quality service and work to exceed client expectations.
Capture customer information and communicate with clients by phone and written follow-up.
Manage the client book, including following up about shopping experiences and product-care inquiries.
Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain comprehensive product knowledge and communicate product benefits to maximize sales opportunities.
Use fashion expertise to inspire clients and build collaborative relationships with teammates.
Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
Partner with the Manager to use internal systems, analyze business performance, and track store and individual KPIs.
Help maintain store visual standards, housekeeping, and cleanliness, including the sales floor, fitting rooms, cash desk, bathroom, and stockroom.
Operate the POS system and complete email, opening, and closing procedures.
Complete daily cleaning tasks, including cleaning fixtures and glass, emptying trash, sweeping and mopping floors, and sanitizing shared areas and equipment.
Mentor teammates and provide training to new colleagues, potentially including cross-department functions.
Work with the team and store management to deliver high-quality customer service, implement sales strategies, and meet commercial goals.
Work a flexible schedule that may include nights, holidays, and weekends.