Calzedonia Sales Lead FT at its Del Amo, CA - CBV7 location

ONIVERSE•Torrance, CA

5d•$18 - $28•Onsite

About The Position

The Sales Lead provides high-quality customer service, builds client relationships, and drives sales, conversion, retention, and brand loyalty. The role works with the store team and supports store leadership in meeting commercial goals and delivering a personalized shopping experience. Sales Leads use fashion and product knowledge to engage clients, recommend products, capture customer information, and follow up about their shopping experiences and product inquiries. They mentor and train teammates, including new hires, and demonstrate Oniverse’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. The role also supports daily store operations, including replenishment, seasonal markdowns, business analysis and KPI tracking, visual standards, housekeeping, and the operation of the POS system. Employees are expected to maintain store cleanliness across the sales floor, fitting rooms, cash desk, and backroom, including cleaning fixtures and glass, taking out trash, sweeping and mopping, and sanitizing shared areas and equipment. Sales Leads may have opportunities to support new store openings and participate in nationwide contests.

Requirements

Eligible to work in the United States for any employer.
High school graduate or equivalent.
Strong customer service standards and advanced knowledge of selling techniques.
Strong verbal and written communication skills.
Commitment, self-motivation, and a goal-oriented approach.
Problem-solving ability.
Able to work a flexible schedule, including nights, holidays, and weekends.
Able to work collaboratively with a team and build connections with guests.
Able to lift more than 20 pounds and stand for long periods.
Able to bend, stretch, walk short distances, perform repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.

Nice To Haves

Three to four years of experience in the contemporary fashion retail industry is highly preferred.

Responsibilities

Build genuine client relationships through thoughtful and consistent outreach.
Proactively engage clients, provide personalized fashion advice, and deliver service that meets or exceeds client expectations.
Capture customer information and communicate with clients by phone and written follow-up.
Manage the client book and follow up about shopping experiences and inquiries, including product care.
Meet and exceed personal sales and productivity goals agreed upon with the Store Manager.
Maintain thorough product knowledge and communicate product benefits to maximize sales opportunities.
Use fashion expertise to inspire clients and build collaborative partnerships with the team.
Support managers with daily replenishment, seasonal markdowns, and other standard in-store operations.
Partner with the Manager to use internal systems for business analyses and tracking store and individual KPIs.
Support managers in maintaining store visual and housekeeping standards.
Operate the POS system and perform email, opening, and closing procedures.
Complete daily cleaning and upkeep tasks throughout the store, including sales floor, fitting rooms, cash desk, and backroom areas.
Mentor teammates and provide training to new teammates, which may include cross-department functions.
Work with Assistant Manager and Store Management to provide quality customer service, complete operations efficiently, implement sales strategies, and meet commercial goals.
Participate in new store openings and nationwide contests when selected or applicable.