Intimissimi Seasonal Sales Lead PT at its Del Amo, CA - IAM9 location
About The Position
The Sales Lead provides a high level of customer service while increasing conversion and retention, driving revenue, and building brand loyalty. The role develops new clients by engaging walk-in customers, creating excitement around products, sharing tailored fashion advice, and maintaining professional, ongoing client relationships. The Sales Lead is expected to be positive, goal-oriented, outgoing, and proactive in identifying customer needs and sales opportunities. Working with the store team, the Sales Lead supports efficient daily operations, sales strategies, visual and housekeeping standards, and achievement of commercial goals. The role mentors and trains teammates, including new colleagues, and may have opportunities to support new store openings. The position reports to store management and provides training to new teammates.
Requirements
- Be eligible to work in the United States for any employer.
- High school graduate or equivalent.
- Strong customer service standards and advanced knowledge of selling techniques.
- Strong verbal and written communication skills.
- Commitment, self-motivation, and goal orientation.
- Problem-solving ability.
- Ability to work a flexible schedule, including nights, holidays, and weekends.
- Ability to lift more than 20 pounds; stand for long periods; bend and stretch; engage in repetitive motions; and push, pull, and carry items.
- Enjoy working with a team and building connections with guests.
Nice To Haves
- Three to four years of experience in contemporary fashion retail is highly preferred.
- Experience in customer service and sales is considered when determining compensation.
Responsibilities
- Build genuine client relationships through thoughtful, consistent outreach and follow-up.
- Provide proactive, high-quality customer service and work to exceed client expectations.
- Capture customer information and communicate with clients by phone and in writing, including follow-up about their shopping experience and product-care inquiries.
- Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
- Develop thorough product knowledge and use fashion expertise to maximize sales opportunities and inspire customers and teammates.
- Support managers with daily store operations, including replenishment and seasonal markdowns.
- Partner with the Manager to use internal systems, conduct business analyses, and track store and individual KPIs.
- Help maintain store visual, housekeeping, and cleanliness standards across the sales floor, fitting rooms, cash desk, and backroom.
- Operate the point-of-sale system and perform email, opening, and closing procedures.
- Complete daily cleaning tasks, including dusting and cleaning fixtures, cleaning glass and mirrors, emptying trash, sweeping and mopping floors, and sanitizing sinks, counters, shared areas, and equipment.
- Collaborate with teammates and store leadership to implement sales strategies and meet commercial goals.
- Mentor and train new teammates, potentially including cross-department functions.
- Participate in career development, team contests, and, if selected, support new store openings.
Benefits
- Paid sick time
- Referral bonus
- Employee discount
- Free uniform
- Monthly bonus based on budget achievement, store volume, and location
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
