Intimissimi Seasonal Sales Lead PT at its Pentagon, VA - IV89 location
About The Position
The Sales Lead provides high-quality customer service, builds client relationships, and helps increase conversion, retention, and store revenue while inspiring brand loyalty. The role works with the store team and reports to store management. Sales Leads engage clients proactively, identify their needs, offer personalized fashion advice, share product knowledge, and follow up with clients to support lasting relationships and sales goals. The position also supports daily store operations, including replenishment, seasonal markdowns, sales and productivity tracking, visual standards, housekeeping, and opening and closing procedures. Sales Leads use the point-of-sale system and email, help maintain a clean and organized store, and may train new teammates. The role emphasizes teamwork, adaptability, professionalism, problem solving, and the Oniverse values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism.
Requirements
- Eligibility to work in the United States for any employer.
- High school graduate or equivalent.
- Strong verbal and written communication skills.
- Commitment, self-motivation, and goal orientation.
- Problem-solving ability.
- Ability to work a flexible schedule, including nights, holidays, and weekends.
- Enjoys working with a team and connecting with guests in a lively retail environment.
- Ability to lift more than 20 pounds; stand for long periods; bend, stretch, engage in repetitive motions, and push, pull, and carry items.
Nice To Haves
- Preferred 1–2 years of experience in customer service and the contemporary retail industry.
- Customer service and sales experience may affect compensation.
Responsibilities
- Build genuine client relationships through thoughtful and consistent outreach.
- Provide proactive, professional service and strive to exceed client expectations.
- Capture and use customer information for phone and written follow-up, including follow-up about shopping experiences and product care inquiries.
- Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
- Maintain strong product knowledge and use fashion expertise to support sales and inspire clients and teammates.
- Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
- Partner with the Manager to use internal systems, conduct business analyses, and track store and individual key performance indicators.
- Help maintain the store’s visual, housekeeping, cleanliness, and organization standards.
- Operate the point-of-sale system and perform email, opening, and closing procedures.
- Complete daily cleaning tasks, including cleaning fixtures, glass, mirrors, floors, sinks, shared areas, and equipment, and emptying trash.
- Collaborate with teammates and store leadership to deliver a high-quality client experience and meet commercial goals.
- Train new teammates, potentially including cross-department functions.
- Work a flexible schedule that may include nights, holidays, and weekends.
- Support new store openings across the United States if selected.
- Participate in nationwide contests among Oniverse locations.
Benefits
- Paid sick time
- Referral bonus
- Employee discount
- Free uniform
- Monthly bonus based on budget achievement, store volume, and location
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
