Intimissimi Sales Lead PT at its South Shore, MA - IV88 location

ONIVERSE • Braintree, MA

12d • $18 - $20 • Onsite

About The Position

The Sales Lead provides superior customer service while increasing conversion and retention, driving revenue, and inspiring brand loyalty. The role develops new clients by turning walk-in traffic into brand ambassadors through engaging product presentations, personalized fashion advice, and professional service. Sales Leads build genuine client relationships, maintain client information, follow up about shopping experiences and product inquiries, and work toward personal sales and productivity goals.

The Sales Lead collaborates with store leadership and teammates to deliver a high-quality shopping experience and efficient store operations. Responsibilities include supporting replenishment, markdowns, visual and housekeeping standards, store cleanliness, business analysis, and tracking store and individual KPIs. The role also involves mentoring and training teammates, operating the POS system, and completing email, opening, and closing procedures. The position reports to the Assistant Manager and Store Management, while the description also states that the Sales Lead works with the team and reports to the Boutique’s Manager.

The role calls for an outgoing, positive, goal-oriented, and adaptable team member who demonstrates the company’s values of open-mindedness, authenticity, passion, dynamism, teamwork, and pragmatism. Sales Leads may have opportunities to support new store openings and develop skills in guest experience, store operations, business acumen, visual merchandising, and stock management.

Requirements

• Must be eligible to work in the United States for any employer.
• High school graduate or equivalent.
• Minimum 1–2 years of customer service and contemporary retail experience preferred.
• Strong verbal and written communication skills.
• Commitment, self-motivation, and a goal-oriented approach.
• Problem-solving ability.
• Ability to work a flexible schedule, including nights, holidays, and weekends.
• Ability to lift more than 20 pounds and stand for long periods.
• Ability to bend, stretch, engage in repetitive motions, and push, pull, and carry items such as mannequins, clothing, totes, and torsos.
• Enjoy working with a team and engaging with guests in a lively store environment.

Nice To Haves

• Minimum 1–2 years of experience in customer service and the contemporary retail industry.

Responsibilities

• Build genuine client relationships through thoughtful and consistent outreach.
• Provide proactive, professional service and strive to exceed client expectations.
• Capture customer information and conduct follow-up by phone and in writing.
• Manage the client book, including following up on shopping experiences and product-care inquiries.
• Achieve and exceed personal sales and productivity goals agreed upon with the Store Manager.
• Develop strong product knowledge and communicate product benefits to maximize sales opportunities.
• Use fashion expertise to inspire clients and build collaborative partnerships with teammates.
• Support managers with daily replenishment, seasonal markdowns, and other standard store operations.
• Partner with the Manager to use internal systems for business analysis and tracking store and individual KPIs.
• Support store visual standards and housekeeping.
• Operate the POS system and complete email, opening, and closing procedures.
• Maintain cleanliness and organization across the sales floor, fitting rooms, cash desk, and backroom areas.
• Perform daily cleaning tasks, including dusting and cleaning fixtures, cleaning glass and mirrors, emptying trash, sweeping and mopping, and sanitizing shared surfaces and equipment.
• Mentor and provide training to new teammates, potentially including cross-department functions.
• Work with the Assistant Manager and Store Management to deliver high-quality customer service, efficient operations, and sales strategies that meet or exceed commercial goals.

Benefits

• Base salary plus monthly bonus based on budget achievement, store volume, and location.
• Paid time off.
• Paid sick time.
• 401(k) matching.
• Referral bonus.
• Employee discount.
• Free uniform.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED